Job Duties:• Perform bug fixes/hotfix testing, utilities testing.• Perform manual and automated testing.• Document testing results in TFS.• Learn basic development skills to further understand the core infrastructure and new features of the product.• Execute existing TFS test plans on bug fixes and hotfixes.• Design, prepare and maintain AD/Exchange/Oracle/SQL/SharePoint/AWS/Azure environments for Maintenance (Can be provided to Dev, QA and support upon… Show more Job Duties:• Perform bug fixes/hotfix testing, utilities testing.• Perform manual and automated testing.• Document testing results in TFS.• Learn basic development skills to further understand the core infrastructure and new features of the product.• Execute existing TFS test plans on bug fixes and hotfixes.• Design, prepare and maintain AD/Exchange/Oracle/SQL/SharePoint/AWS/Azure environments for Maintenance (Can be provided to Dev, QA and support upon need).• Identify, evaluate and record questionable behaviour, defects, inconsistencies and errors with application functionality, output and content.• Liaise between Maintenance, QA and Dev departments.• If required, help in investigation of escalation from support department.• Identify training needs and take action to ensure company-wide compliance• Pursue continuing education on new solutions, technology, and skills• Perform thorough regression testing when bugs are resolved for a service release.• Working together with a Quality Assurance (QA) team to assess product problems and brainstorm solutions• Performing stress tests that expose the product to potential bugs for large environments.• Identify any potential problems that users might encounter• Research and analyse product features being tested• Help Tech writing team with data collection for documentation.• Provide fixes and steps to support engineer handling escalations. Show less

Job Duties:• Liaise between Maintenance and Support departments.• Take client’s issues escalations from support department, work with client to gather further information/investigate the issue further.• Perform bug fixes/hotfix testing, utilities testing.• Design, prepare and maintain AD/Exchange/Oracle/SQL/SharePoint/AWS/Azure environments for Maintenance Department (Can be provided to Dev, QA and Support departments upon need).• Prepare Product training material for… Show more Job Duties:• Liaise between Maintenance and Support departments.• Take client’s issues escalations from support department, work with client to gather further information/investigate the issue further.• Perform bug fixes/hotfix testing, utilities testing.• Design, prepare and maintain AD/Exchange/Oracle/SQL/SharePoint/AWS/Azure environments for Maintenance Department (Can be provided to Dev, QA and Support departments upon need).• Prepare Product training material for existing and new features in products.• Provide training to clients according to their product modules.• Provide fixes and steps to support engineer handling issues for the existing fixed bugs. Show less

Job Duties:• Proactive working on Active Directory, Exchange Servers, SQL Servers using Hyper-V and VMware• Research and Consultancy on Active Directory for Identity management solutions.• Replicate Client’s Active Directory / Exchange Environment (Domains / Forests / Exchange / SQL / Oracle) in lab for issue reproduction.• Providing support to US clients for their Active Directory and Exchange Issues related to the Identity Management and Automation products.• Providing… Show more Job Duties:• Proactive working on Active Directory, Exchange Servers, SQL Servers using Hyper-V and VMware• Research and Consultancy on Active Directory for Identity management solutions.• Replicate Client’s Active Directory / Exchange Environment (Domains / Forests / Exchange / SQL / Oracle) in lab for issue reproduction.• Providing support to US clients for their Active Directory and Exchange Issues related to the Identity Management and Automation products.• Providing Consultancy for Active Directory and Exchange (2003, 2007, 2010, BPOS, O365) deployment for Identity Management and Automation products.• Providing support for SQL / Oracle Sync issues with Active Directory for Sync tool.• Helping clients in upgrading to latest versions from legacy versions.• Testing compatibility issues of Identity Management and Automation Products with different builds/Service Packs/Roll Ups of Exchange Servers/ Active Directory / SQL Servers. Show less

Job Duties:• Installation of hardware, software and networks.• Providing customer support.• Managing windows, Exchange, SQL, ISA servers. • Setting up routers and firewalls.