Faiz Shaikh Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai

Dubai-Uae

•Responsible for all aspects of network and systems administration which also includes infrastructure setup for networks, servers, applications, and telecommunications. •Implementation of VLAN, VTP, STP, Inter-Vlan routing, ISL/IEE 802.1Q trunking•Routing protocol experience in configuration of router with Static, EIGRP, OSPF & BGP.•Configuration of IPSec, GRE over IPSec, DMVPN•Installation, troubleshooting & configuration of CISCO Routers, Switches, Wireless Access Points, Firewalls•Knowledge of VLAN Technology, VTP and STP protocols•Experience in VOIP, QoS and IP Telephony setups including configuration of Cisco IP phones, Call Manager setup, CSF clients for Jabber users, Cisco MeetingPlace•Cisco Contact Centre Express setup and configuration.•QOS– Setting DSCP tags on traffic.•Implementation of HSRP, DHCP, NAT & Policy Based Routing (PBR) on Cisco devices.•Manage wireless local area network (WLAN)•Ensure adherence of Change, Incident Management, inventory and configuration management is as per ITIL standards.•Manage roll out of network infrastructure for new Branches•Manage escalations on network performance issues and outages to ensure uptime as per business requirement.•Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability•Maintaining backup of all company data in accordance to the approved Backup Policy.•Proactive maintenance of the datacenter and ensuring the right environment for the servers and networking equipment.•Perform daily backup operations using Commvault and Symantec Backup Exec software.•Add switches onto the network monitoring software ORION and monitor for errors and CPU load.•Configure and troubleshoot the HP Blade servers.•Install and configure the controllers and card readers used for the security doors system in the entire office using Keri Doors software.•Provide technical support and connectivity issues for all offshore IT related activities in Middle East.

Providing technical support for more then 2000 in house users.. Installation and maintenance of PCs, Network printers, hubs and fax over the local area network (LAN). Installation and troubleshooting of software, including operating systems. Installation of Blackberry handheld devices for users. Keeping inventory of PCs, hubs and other computer peripherals. Creating installation and call reports at the end of the month. Configuring Internet settings, Proxy Settings. Installing and Configuring modems, scanners, Cd Writers, Dat Drives. 24/7 Support of Executives by phone, and remote assistance. Provide onsite and offsite 2nd level system support, for desktop, LAN network and phone systems setup. Install and maintain digital, PBX and VOIP phone systems and troubleshooting cell phone issues. Resolve systems issues and repair desktop/laptop hardware and software issues on Windows XP, Windows Vista, and Windows 2000. Building images for desktop and laptop machines. Scan users PC for virus infection Remotely support end user using Remote assistance, Remote desktop and Dame Ware software utilities. Troubleshoot, and repair virtually any Windows-based application including Office 2000/XP/2003 including Outlook, McAfee Anti Virus, AutoCAD etc.

Appointed as a Facility Management Engineer in Reliance Industries LTD, Mumbai. Providing technical support for more then 250 in house users. Help Desk operations and technical support for day-to-day operations. Installation and maintenance of PCs, Network printers, hubs and switches over the local area network (LAN). Installation and troubleshooting of software, including operating systems. Installation and configuration of Lotus notes R5 client, SAP GUI client software.Keeping inventory of PC¿s, hubs and other computer peripherals. Creating installation and call reports at the end of the month. Installation of Network Printers. Upgradation of PCs, Preventive Maintenance of PCs and Printers. Configuring Internet settings, Proxy Settings. Installing and Configuring modems, scanners, Cd Writers, Dat Drives. Worked as a Field Support Technician for 1 year

Management, General Management Program

Bachelor Of Engineering, Electronics

Electronics Engineering, Electrical And Electronics Engineering

Education record