Faiz Sultan Email & Phone Number

Pune, Maharashtra, India

APAC Regional Lead, Network Life Cycle Management• As a regional lead controlling data and security network devices hardware LCM (Life-Cycle Management) program for 15 APAC countries• Coordinate with various stakeholders (network operations, architect, information security, application and server, business teams, third party vendor & suppliers) to ensure operational standards and governance are developed and maintained• Review regular network infrastructure compliance audits to capture and suggest and work towards consistencies in the environment• Capacity planning, Finance and budget management for hardware and resources

Bangalore

F5, Security Specialist with Network Transition and Delivery • As a Network SME & F5 Specialist assisted and supported junior engineers and deployment team in F5 implementation, upgrade and high-level escalations• Worked with Security and architect teams to review new project intake and assist in deployment for F5 and security products to ensure operational standards are maintained• Network transition and service delivery: was responsible for the delivery, schedule, and quality of assigned projects

Pune, India

• Network design and implementation• Provided L3 support for client enterprise global network infrastructure• Worked as an SME for F5 and Check Point firewall products• Managed India network team, worked closely with the client network director & architecture team to deliver end-to-end network services as per SLA• Managed redundant network architecture with Cisco routers, switches, ASA & Checkpoint firewalls, Big-IP F5 LTM & GTM load balancers, Cisco Wireless LAN Controller• Network monitoring and managing network maps in Orion NMS• DNS, DHCP and static IP address management using Inflobox, Windows server and F5 GTM (Global Traffic Manager for A-Record & CNAME)• Worked with Network Management team to review and set device performance, incident alerts and set threshold values• Interfaced with business and technical stakeholders to ensure operational standard network configuration and governance are developed and maintained• Initiated in SOP preparation & document major network changes• Followed ITIL v3.0 framework for handling Request, change Incident & Problem management processes• Vendor management & Stakeholder Communication• Provided technical guidance to Level-1, Level-2 engineers• Approved network changes raised by junior engineers• Resource management: Recruit, mentor and train Level- I & II engineers on emerging technologies• Lead team of junior engineers for technical supervision

Pune, India

Mumbai, Maharashtra, India

• Network design and implementation• Survey, analysis, consulting & redesign of old network infrastructure• Provided L3 technical support for data network• Prepared technical documents & manage network diagrams• Incident and problem management• Stakeholder Communication• Provided technical guidance to Level-1, Level-2 engineers

Bengaluru, Karnataka, India

• Design and Implementation of network changes as per customer requirement• Review change requests for completeness and accuracy• Manage change issues escalation and communications to customers and stakeholders• Assist in preparation, facilitation, documentation, and communication related to weekly and ad hoc change management meetings• Process incident and service requests related to Client’s networks• Review problem tickets and requests for completeness, clarity, and correct prioritization• Monitor status of incident, ensuring services are provided according to service level agreements and customer expectations• Communicating status to application teams and other stakeholders• Participate in the root cause analysis process including document action items, track progress on completion• Follow ITIL practices for change, incident and problem management processes• Lead team of 20+ network engineers

Bengaluru, Karnataka, India

• Install, configure, management of Cisco switches, routers, Wireless LAN• Monitor WAN and internet circuit, escalate & follow up with vendor for RCA (root cause analysis)• Analyze, troubleshoot and resolve network issues • Monitor Avaya PBX system health and provide level 1 technical support for AVAYA Telephony• Manage CDR (Call Detail Record) system, create new user extensions• Manage and Monitor Windows Server, Active Directory group policy• Install & configure Dial-up VPN clients

Bengaluru, Karnataka, India

• Monitor, process management & troubleshoot remote Linux servers• Network link and URL monitoring of services & troubleshoot received and transmit logs• Monitor and manage Linux Apache Server, review and track application service logs• Monitor and manage MySQL server databases

Guwahati, Assam, India

• Install, configure, manage Local and Wide Area Network devices• Configure Access-Lists in Cisco Routers for securing networks• Create and configure Dial-up VPN clients• Install, manage & support Windows Desktop and Server OS, application for Users & Server Group policy management• Install, configure and management of Windows DHCP & DNS Servers• Create and manage access rights for shared files and folders

Global Certificate In Data Science & Ai (Gcdai)

B.E, Computer Science

Hslc & Hsslc, Science