• Worked on large scale projects with major streaming providers and social media companies.• Worked closely on YouTube: Mirrors and Windows report which was nominated and won multiple research awards including Media Research Group award for Best Research Initiative.• Created decks and handled documents across all Word and Google platforms. • Experienced day-to-day project cycles, managing schedules, meetings, budgeting allocations and tracking and balancing multiple projects with concurring deadlines. • Owned communication channels and administrative processes via email with data suppliers, clients, and colleagues - dealing with requests and resolving problems in a timely manner. • Completed work independently and cross-functionally with qualitative and strategy team. • Taken and distributed minutes and actions following weekly client progress calls. • Responsible for digesting briefs and proposals to create surveys that meets all agreed upon client needs, and then corroborating that those needs have been met in final data outputs.• Managed all visual survey stimulus and written materials, keeping track of version histories and updating and notifying relevant people when appropriate.• Monitored fieldwork, pin-pointed issues and applied most efficient quota adjustments to resolve holdups.• Repeatedly oversaw and analysed data from 10k+ respondents across multiple countries.• Projects often involved extensive desk research on media.• Conducted analysis of trends in search behaviour and content preferences across media platforms.• Special focus in researching diversity in media.

My main focus was reviewing colleague allocation accounts: analysing, and recording any potential issues regarding team members who were over- or under-booked on various new and ongoing projects - streamlining project allocations. This involved reaching out to high grade department members on issues that concerned them, and discussing potential resolutions.I was recruited by the Development Operations team for creative insight in a marketing project. The aim was to promote collaboration with DevOps colleagues throughout the Group, as well as influence the senior stakeholders and impact funding decisions. This involved: acclimatising to an innovative presentation software to create an animated video; driving a key story-line; articulating the overview and work of DevOps; and, refining details to ensure scene changes and movements were slick. The video was shared across the whole of the LBG DevOps team of 4000, and Finance and Risk comprising of 10,000 colleagues. DevOps gained multiple direct contacts and the video received strong positive feedback from stakeholders and various team members.Throughout my placement I assisted team members on their individual project work: analysing the timings in key online processes through a baseline understanding of systems like SAP and ORACLE to highlight potential further optimisation areas; and revising the cost tracker for employee expenses.

My role consisted of improving internal relationships within the Insurance team in order to meet customers needs more efficiently. A key project entailed analysing survey data within the company to pin-point problem areas; using collated suggestions from the wider team, along with personal insight from research, i devised an action plan to resolve these friction points. I presented this to the team: delegating roles; placing deadlines for each task; and periodically monitoring progress to ensure actions were being carried out timely, and accurately. Throughout my time, i also completed auditing tasks, and was the go-to team member for all creative projects regarding displays and marketing.

I assisted my team in answering queries and refined my skills in dealing with conflict resolution following general customer complaints. This role incorporated a commissions element - for which i was commended by a customer for my conviction and selling skills.