I’m a Business and Quality Professional with experience of teaching in higher education sector, managing operations at busiest tourist place and working as customer support advisor in complaints department in E-commerce. I have experience of working with professionals in competitive environment, I hold outstanding management, organizing and communication skills and work well both autonomously and in team environments. Colleagues know me as a highly creative professional who can always be trusted to come up with a new approach. While working in academic sector I have also served as quality control team member, responsible for working with large number of data for assessment and evaluation purposes. I was actively involved in multiple tasks for the evaluation and assessment of business courses. I always had a keen interest in working for public organisations, I have been serving for one of the state schools, I have enjoyed this role greatly and it has allowed me to experience working closely with exam officer and teaching staff and helped me administrating and supporting the exam process. I am highly organized person with attention to details and I have earned a reputation for being an effective thought team member to senior executives and pride myself in my collaborative but decisive personal style. I am a highly effective communicator and problem solver and I have achieved the target by resolving 90% of customer’s complaints using my listening skills to make the customer feel valued and respond accordingly.I hold long experience of working with Office applications and keep complete understanding of applying these skill in professional environment. I have broad understanding how institutes contribute to the generation of knowledge in the society. I hold strong problem-solving skills while keeping myself calm in difficult situations. Working as customer support advisor in my recent role, I have learned how to consult with customers on products and services to provide the best resolution for their needs and requirements. My role has helped me in improving my communication skills. I have organised workshop for 15 team members and achieved 100% alignment on KPI by making a plan and taking full ownership of workshop execution. I got hand on experience on complaint management by monitoring customer complaints and reach out to provide assistance. My experience in different cultures has given me an understanding of the importance of equality, diversity and inclusion in all the processes to support the values and ethos of the working environment.