Faiza Rasheed Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

• Contractualizing new customers after evaluating new credit requests and running credit checks • Setting up of terms and conditions of credit• Scheduling payment plan that is mutually acceptable for both parties• Followed a streamlined collection process including calls, notices/emails, zoom meetings etc.• Visiting debtor's office for negotiation and cheque collection• Prepared monthly results and forecast for future• Ensuring timely payment of debts and negotiating re-payment plans• Handle questions or complaints, investigate and resolve discrepancies• Processing and reconciliation of invoices• Developing budget strategy according to the overall financial resources • Financial reporting and suggesting solutions to any short comings

Sharjah, United Arab Emirates

• Handled local and overseas collection agencies. • Handled walk-in customers within the assigned portfolio recovery portfolio consisting of credit cards personal and auto finance. • Set weekly monthly targets for the assigned agencies. • Visited the collections agencies to conduct monthly audits to ensure the bank’s policies are adhered to. • Prepared and presented daily, weekly and monthly MIS’s to the management. • Initiated legal actions (criminal, Repossession & civil case) on the assigned portfolio. • Day to day coordination with various departments within the bank for completion of operational activities as required.• Analyzed and distributing the pool among different agencies according to their respective competitive edge and competencies. • Set a road map with the variables in the pool and communicating the same to agencies to decide focus points. • Hands-on experience with MS Office (spreadsheets in particular) and bank systems.• Successfully completed various internal trainings such as Islamic banking focus Sharia Compliance, Information security, Anti-money laundering, Intuition and external trainings like Time management and multi-tasking, Collection Excellence Skills form Emirates Institute of Banking and Finance (EIBFS)

United Arab Emirates

• Meet clients to discuss their specific needs and structuring teams to implement the given strategies.• Managed monthly allocations; reconciliation, shuffling, allocation etc. • Guided, developed and lead the staffs and team leaders. • Monitored performance on weekly and monthly basis and running one-one as well as team meetings. • Reported the financial results plus drawing analysis and recommending necessary action to generate the targeted financial results. • Closely monitored staff- activities and their allocated case in order to ensure all cases undergoing a complete process. Ensuring fair deals with customers.• Issued notices and memos. • Prepared capacity plan, promotions and target setting.

• Handed monthly allocations; reconciliation, allocating and shuffling the case within the team. • Guided, developed and lead the staffs by providing them regular action plans and monitoring their implementation. • Reported the financial results plus drawing analysis and recommending necessary action to generate the targeted financial results. • Closely monitored staff- activities and their allocated case in order to ensure all cases undergoing complete procedure of tracing/collecting. • Conducted one-to-one/ team meetings to discuss target, performance strategies to cover gaps. • Assisted in preparing the capacity plan, annual promotion/training/leave plans

• Ensured complete procedure on each case to achieve monthly cash targets • Used all tracing tools for each case to reach the customer. • Made strong negotiations with customers and materializing payments. • Maintained work and projections on the spreadsheet

• Reported to Department Managers• Worked with Investment Group, Financial Control, Corporate and Credit Department and HR Department.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Maths A B, Physics