● Facilitated communications between different key stakeholders and internal departments ● Maintained project deadlines by ensuring a smooth process of each products' from concept to delivery●Oversee entire product lifecycle maximising communication and transparency between internal departments and clients● Implement third party softwares such as; Netsuite, Hive, Airtable, Confluence, Rise360 and SCORM, which in turn would create a more streamlined UX for clients utilising our digital products. ● Have an entrepreneurial initiative when it comes to managing the product catalogue and taking ownership of delivering digital and physical products.● Consolidating the use of external printing vendors in efforts to reduce overall operational budgets and spending.

- Oversee live deliveries remotely, across multiple sites in London-Provide live support to our riders-Help with onboarding and screening riders -Use software such as Fountain, Slack, Intercom to get through day to day tasks-Support our store managers to ensure correct use of our dispatch technology-Act as a point of contact if issues arise e.g. vehicle breakdowns-Document and optimise processes-Liaise with all departments within the business to ensure smooth operations on a day to day basis.

- My expertise was proficient in ensuring software quality through comprehensive testing and verification of technical requirements.- I was client focused and prioritize client satisfaction by proactively identifying and addressing issues to deliver high-quality software products.- Detail-Oriented: Meticulously review software components to detect and rectify defects, ensuring flawless performance.- I enhanced processes continuously to improve QA processes to boost efficiency and effectiveness in software development.- Worked collaboratively with development teams to troubleshoot and resolve issues, fostering seamless product delivery.- Applied analytical thinking to pinpoint root causes of problems and implement strategic solutions for optimal performance.

- Thrived in a dynamic startup environment, contributing to a fun and engaging team culture.- Fostered strong relationships with supply chain stakeholders to ensure consistent quality of inventory.- Utilised third-party software such as Canva, Klayvio, and Shopify to optimise day-to-day business operations.- Delivered high-quality order fulfilment and provided top-tier customer service.- Provided daily administrative support, including managing emails and social media accounts.- Collaborated with stakeholders to ensure effective and timely workflow processes were followed.- Executed influencer marketing campaigns to support bespoke seasonal campaigns.- Stayed up-to-date with trends and market developments to ensure efficient marketing strategies.- Managed data and financial operations to support business decision-making.- Organised photo shoots for new season clothing.- Worked closely with CEO to manage Facebook Ads and analyse campaign performance.

- Monitored live orders actively and ensured timely and accurate delivery to customers.- Contributed to a dynamic start-up team and streamlined processes to optimise order fulfilment.- Responded to inbound calls from customers, restaurants, and drivers with a positive attitude and solution-oriented approach.- Collaborated with driver operations to ensure sufficient coverage in London and timely order fulfilment.- Worked closely with partner restaurants to ensure smooth logistics and technology operations, and resolved any issues related to orders.- Investigated and resolved customer complaints and inquiries in a timely and efficient manner.- Built strong relationships with all third-party stakeholders, ensuring a seamless day-to-day operation in a fast-paced environment.- Adapted quickly to the fast-growing and dynamic working environment.- Proactively liaised with drivers and restaurants to ensure orders were executed smoothly.- Collaborated with CEO to ensure timely and smooth delivery of live orders.