Faiza Akif Farhan Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

As an aspiring travel consultant, I excel in delivering exceptional customer service and crafting personalised travel plans tailored to each client's unique preferences goes beyond expectations. My expertise in advanced travel booking systems ensures a seamless experience for clients, and my dedication to staying updated on industry trends allows me to provide valuable insights and recommendations to enhance their trips. I take pride in building strong client relationships and creating unforgettable travel experiences. Responsibilities:• Provide expert advice and create comprehensive travel itineraries for tour operators and travel agents based on clients unique preferences.• Prepare and deliver accurate quotations and proposals, liaising with overseas agents to confirm bookings.• Stay informed about the company's offerings to tailor solutions that meet client needs effectively.• Collaborate with the Operations team to ensure seamless service delivery to clients during their travels.• Uphold EXO standards and adhere to Inbound processes to uphold service excellence and identify opportunities to enhance productivity and streamline work processes.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

As a reservation agent specialising in the hotel industry, my primary responsibility is to handle all aspects of hotel bookings and reservations. This includes efficiently managing reservation systems, ensuring accuracy in booking details, and confirming reservations with guests and hotel departments. I excel in providing exceptional customer service by promptly responding to guest inquiries, addressing their needs and preferences, and offering personalised recommendations for accommodations and services. I am proficient in utilising hotel booking software and platforms to streamline the reservation process and maintain detailed records. Additionally, I work closely with hotel staff to coordinate room assignments, manage inventory, and maximise occupancy rates. My goal is to create seamless and memorable experiences for guests while optimising revenue for the hotel.Responsibilities:• Demonstrated proficiency in handling guest room reservations, changes, cancellations, and inquiries promptly, courteously, and efficiently across two properties in Kuala Lumpur and Langkawi.• Utilized the Opera Property Management System (PMS) to input accurate codes and rates, access reservation data, and manage special room reservation types such as complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations.• Proactively promoted additional services and room upgrades to enhance the guest experience and maximize revenue for the hotel.• Ensured strict adherence to the hotel's policies and procedures concerning reservations, guest interactions, payment processes, and cancellation policies to maintain operational compliance and guest satisfaction.

Surabaya, East Java, Indonesia

• Conducted thorough review, marking, and grading of student assessments for over 140 students in theDevelopment Studies department.• Provided invaluable support to lecturers as a teaching assistant, offering clear explanations and guidance oncourse material to enhance student understanding.• Assisted the research team in conducting data analysis and writing comprehensive reports on research findingsrelated to poverty levels in Tuban District, East Java.• Coordinated and mastered subjects to facilitate student learning and assignment preparation, serving as theprimary point of contact for students seeking clarification on complex topics.

YTP3828

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managed filing systems, monitored, maintained, and updated personnel records and relevant documents in accordance with organisational standards.• Collaborated closely with marketing teams to conduct research and create compelling content for advertising campaigns, contributing to successful promotional efforts.• Executed general clerical duties related to travel reservations, itinerary management, and document preparation, ensuring accuracy and efficiency in all tasks.• Provided comprehensive daily administrative support to a high-producing travel agent, handling scheduling, correspondence, and client inquiries with professionalism and attention to detail.• Established and nurtured business relationships with advertising agencies in northern Malaysia, successfully convincing nearly 50 companies in Penang, Perlis, and Kedah to engage in collaborative ventures.

Kuala Lumpur, Malaysia

• Facilitated weekly wages and salaries payment clearance for riders by meticulously tallying records in the system and verifying receipts submitted.• Conducted thorough screening of payment claims made by third parties on a weekly basis prior to releasing payments, ensuring accuracy and compliance with company policies.• Managed filing systems and diligently monitored, maintained, and updated personnel records and relevant documents pertaining to riders, ensuring data integrity and confidentiality.• Accomplished additional job-related duties as assigned by management, demonstrating adaptability, reliability, and a strong work ethic.

Kuala Lumpur, Malaysia

• Operated a POS system proficiently, accurately processing orders and collecting payments for transactions in a timely manner.• Mastered over 30 drink menu items and rotating specials, providing customised recommendations to guests based on their preferences and enhancing their overall experience.• Delivered exceptional customer service to both new and returning customers, fostering positive relationships and cultivating customer loyalty through personalised interactions.• Coordinated and promoted weekly specials effectively to drive revenue, utilising strategic marketing techniques and communication skills to maximize sales opportunities.

Exchange Student

Bachelor In Tourism Planning & Development (Hons), Tourism, 3.74

Activities and Societies: - Academic Exco of Tourism Club 20/21 - International Summer Course and Field Trip 2021 (University Negeri.

Diploma, Tourism And Travel Services Management, 3.58

Activities and Societies: - Former Chairman of the Student Association of the Department of Tourism and Hospitality 18/19

Master Of Science In Heritage And Conservation Management, Building/Property Maintenance