Faiza K. Chowdhury, Cams Email & Phone Number

Dhaka, Bangladesh

- Conduct, Financial Crime & Compliance, Asia-Bangladesh-Dhaka• Responsible for performing quality control process for transaction monitoring alerts as stated in the DOI’s and by employing a risk-based approach to address financial crime/money laundering risks• Assisting in publishing quality control results and participating/lead discussions with the investigative teams to highlight identified exceptions and thematic trends, if any• Adhere to expected deadlines as stated in the DOIs and recommend appropriate process/DOI changes• Proposing process improvements, enhancements and simplifications where appropriate.• Accountable for the identification and escalation of potential risks and issues to senior management through appropriate governance channels and the Quality Control Outcome framework.• Leading the surveillance excellence to achieve the outcomes to achieve the outcomes set out in the Bank’s Conduct Principles.• Ensuring fair outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; and The Right Environment.• Effectively and collaboratively identifying, escalating, mitigating, and resolving risk, conduct and compliance matters.

Dhaka, Bangladesh

Toronto, Ontario, Canada

• Case Investigation and report writing on MFDA Regulatory and service complaints• Responsible for 4 High-volume Mailbox management for Investment Account opening requests across the CIBC Securities department• Providing real-time guidance to 273 frontline investment advisors on questions related to customer AML verifications, account opening, and trade order requests• Analysing significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and reported at the appropriate levels internally across all relevant jurisdictions.• Assisting with internal account opening processes after thorough initial KYC, KYP, Customer Due diligence (CDD), and Enhanced Due Diligence (EDD) where applicable, and redirecting the account opening requests to Compliance Administrators for approval

Toronto, Ontario, Canada

• The receiver of Purpose Award Q2 2023, for excelling in team management with purpose• Led a team of 17 MFDA licensed Mutual Fund Advisors, ensuring adherence to regulatory compliance, KYC, and AML requirements.• Trained the team to effectively use and navigate through internal systems and tools to analyze AML requirements before placing trades for high-value customers• Collaborated with Compliance Administrators to maintain complete and accurate documentation, charting AML and MFDA compliance.• Provided subject matter expertise and guidance to team members on AML regulations, best practices, and internal policies.

Toronto, Ontario, Canada

* The receiver of Q3 Momentum Award 2022* Certified MFDA Level 3 Licensed Mutual Fund Advisor across Canada (all Provinces except Quebec)

Toronto, Ontario, Canada

Effectively assist with retention of credit card customers while resolving and de-escalating issues.

Toronto, Ontario, Canada

* Received Excelerate Award for Client Promise Excellence in April 2020

Bangladesh

* Extensive experience in managing Bangladesh's one of the major paracetamol brands- Children’s Napa while being a member of the Strategic Brand Management Dept (SBM)

Canadian Investment Funds Course (Cifc), Investments And Securities

Digital Marketing Specialization, Marketing

Activities and Societies:Learned about various Digital Marketing Strategies, Big Data, Data science, Could platforms, and how to win.

Bachelor Of Business Administration (Bba), Marketing And Accounting & Finance (Dual Major)

Founded The Marketing Club of North South University, an academic club for students taking Marketing as their Major.

Entrepreneurship

Learned working on Business Model Canvas, Billion euro Start up projects, and Elevator pitch.

Ssc And Hsc, Business Studies