A creative mindset – and the ability to approach a problem creatively.Good communications skills, both written and verbal.Strong IT skills.Quality Monitoring & AnalysisLead Audits & Clients SatisfactionEnhance Quality & DeliveryA meticulous approach to work.Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems.

Got experience for quality role in B2B leadgen & How to manage quantity with equal quality in this roleAs being a Quality Analyst, my work profile includes ensuring timely and accurate dispatching of deliverables and Reports to our international clients. It also includes 100% Quality checks the leads generated by Research Analyst as per project specifications, key deliverable & campaign requirements. It also includes verifying whether correct protocol being followed during the interaction between the Research Analyst and the Prospect. The work also includes providing weekly feedbacks to the Research Analysts.Auditing Enterprise and Call Back Approach calls of US-based campaigns, and ensuring quality leads are provided to the Clients. The Clients approach back the Prospects on the basis of qualified leads provided.Maintained all the quality checks data as per Quality departmentFlash the Quality reports after work completion.Flag to the Research Analyst for incorrect data & information.

Key responsibilities involved Forecasting of Project deliveries, Measure feasibility of Projects, ensure Delivery of expected performance on the projects and Retention of FTE’s.- Responsible for managing team in Lead Generation Projects.- Handling Demand/Lead Generation Practice with several FTE of Lead gen executives.- Responsible for Work Force Management and Strategic planning for Lead generation practice.- Training the calling team on Lead Generation/Nurturing- Ensuring the Service level Agreements are met.- Ensuring that the quality of the organization is maintained- Market Insights report to make sure the campaign is a success.