Faizan Burne Email & Phone Number

Dubai, United Arab Emirates

 Managing the company's product portfolio, overseeing development, launch, and discontinuation of products based on strategic objectives. Conducting customer research to identify market gaps and generate growth ideas, ensuring a superior customer experience. Prioritizing business activities by assessing their impact and aligning them with company needs. Collaborating with cross-functional teams in R&D, Quality Control, and Operations to optimize products and deliver solutions. Analyzing market data, setting product prices, and providing critical insights to enhance key product metrics. Leading and coordinating diverse teams to deliver advanced software solutions while ensuring seamless collaboration among designers, engineers, and stakeholders. Employing in-depth market research and user interviews to extract valuable insights, shaping comprehensive product roadmaps that drive efficient development prioritization. Crafting and refining user stories with meticulous acceptance criteria, steering agile development sprints effectively and maintaining project momentum. Leveraging user data to iteratively enhance product functionality and elevate user experience through informed decision-making.

Dubai, United Arab Emirates

 Led the Order Management Team to ensure seamless sales, service, and billing operations, fostering robust internal and external relationships. Managed customer orders, contracts, and pricing within established company policies, optimizing the end-to-end contract fulfillment process. Orchestrated local and export orders, overseeing PI creation, stock allocation, and precise logistics coordination for timely dispatch. Championed the Perfect Order Cycle approach, streamlining E-Commerce and Standard order processes to minimize complexities in O2C flow. Nurtured key accounts autonomously to sustain business growth and uphold excellent customer rapport. Drove CRM system effectiveness by analyzing project pipelines, tracking inquiries, and aligning orders with sales forecasts.

Dubai, United Arab Emirates

 Served as the primary liaison for customers, collaborating seamlessly with cross-functional teams encompassing commercial, Supply Chain, and other stakeholders to fulfill business objectives while delivering top-tier customer service. Managed the end-to-end order process, overseeing sales orders, and local purchase orders, and coordinating freight services for various destinations in a well-organized and timely manner. Implemented strategies for optimizing delivery schedules, dispatch planning, and the efficient handling of shipments, ensuring smooth operations throughout. Fostered close communication with the production team to facilitate urgent dispatch planning, and meeting customer demands within promised timelines. Assumed responsibility for meticulous stock inventory control, including stock level monitoring and rigorous inspection of goods to align with pertinent transactional documents. Played an integral role in process enhancement and standardization initiatives, resulting in expedited logistics procedures and heightened operational efficiency.

Karachi, Pakistan

 Successfully generated sales and effectively managed key accounts by delivering comprehensive day-to-day support, covering both pre-sales and post-sales activities. Sold credit lines and ARY Loyalty Cards to a diverse customer base of "du telecom," demonstrating an adept understanding of individual customer requirements and tailoring packages to align with their needs. Consistently achieved and exceeded monthly sales targets, showcasing a proactive approach to optimizing sales strategies on a monthly basis. Nurtured and maintained strong customer relationships, fostering loyalty and enhancing the overall customer experience. Collaborated closely with cross-functional teams to ensure seamless delivery of services, address customer concerns, and facilitate prompt issue resolution. Utilized exceptional communication and negotiation skills to drive successful sales outcomes and contribute to the company's revenue growth.

Bachelor'S Degree, Marketing, Gpa 2.3

Activities and Societies: Find a needy person who is jobless and feeding his family. Collectively arrange the money from the group.

Intermediate (Higher Secondary Certificate), Humanities/Humanistic Studies, E

High School, Biology/Biological Sciences, General, C

Activities and Societies: School level competitions like Dancing, Cricket, running