At Jio I am responsible for• working with coss function teams for Rollout & Pre launch readiness of Product /Network.• Drive home connect installation and faultrepair-related SLA.• Quality Assurance of Home ConnectInstallation & Fault repair through varioustools ie- Real-Time Supervision & Field Audit.• Documentation & RCA of Critical Faults andcoordination with cross-functional Team forresolution of the same.• Contribution to Direct business… Show more At Jio I am responsible for• working with coss function teams for Rollout & Pre launch readiness of Product /Network.• Drive home connect installation and faultrepair-related SLA.• Quality Assurance of Home ConnectInstallation & Fault repair through varioustools ie- Real-Time Supervision & Field Audit.• Documentation & RCA of Critical Faults andcoordination with cross-functional Team forresolution of the same.• Contribution to Direct business intoassigned territory up to 40% from the serviceteam.• Working with Various Cross-FunctionalTeams - 0&M, CSD, Business & NPE forSmooth operationsacross the territory.• Delivery of MPLS & ILL over GPON to largeEnterprises and Govt. Institutions.• Delivery of SMB bundling to Small &Medium enterprises.• Service Assurance of total businesssolutions (MPLS, ILL, SMB & BusinessBroadband) over GPON & UBR.• Drive home connect and care operations inthe assigned territory.• Ensure customer satisfaction.• Ensure adherence to processes as percompany-defined SLAs. Show less