¥ A dynamic professional with over 11+ years of experience in people management, digital marketing, quality monitoring, technical support, real estate office operation and assurance in real time challenging environment with HCL, Cognizant and Better Real Estate¥ Expertise along with record of achievement in all aspects of business delivery and process improvements, including project management, project time scheduling and implementation. Also offers expertise in recruitment, team and client management, achieving optimal results with competent planning, training, quality management. ¥ Continually demonstrate passion for latest technology and analysis of its business impact.¥ A self-starter, willing and able to quickly learn to ensure project success and have a unique combination of business and technology skills¥ Collaborated with multiple client stakeholders and ensure customer satisfaction¥ Accountable for managing delivery at location level, promoting the continuous improvement of productivity & performance¥ Part of solution team for potential business opportunities from customers¥ Successfully driving valuable initiatives for continuous service improvement and cost optimization¥ Motivating staff & developing effective working relationships with peers, executives and clients¥ Coaching, training & mentoring direct subordinates & providing career development opportunities through training and quality management Key Specialties:Delivery Management I Operations management I Client management I People management I Data analysis I Research I Quality Analysis I Digital Marketing I Business Solutions I Automation initiatives I Problem Solving | Lean-Thinker | Change-Maker | Problem-Solver | Value-Creator | Mentor | Coach.
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Deputy Manager OperationsWipro Jun 2022 - Aug 2024Gurugram, Haryana, India -
Pod Manager- Real Estate Transactions At BetterBetter Sep 2021 - May 2022Gurugram, Haryana, India -
Team Leader-Digital OperationsCognizant Mar 2018 - Sep 2021Gurgaon, Haryana, IndiaHandled a team of 18+ associates who were responsible for serving thecustomer by creating various types of Text Ads for their AdWords account.Achieved daily and weekly productivity with 100% compliance and Quality.Maintained team performance records and analyzed performance on variousmetrics like Productivity, Quality, Rework, Shrinkage, TAT andAcceptance/Rejection.Ensure no misses of the Turn-Around-Time (TAT) of the cases assigned to theassociates.Maintained a low attrition percentage for a stable and sustainable process.Prepared reports and documents which helps the team to provide better supportto customers.Conducted monthly one-on-one sessions with the associates to exchangefeedback about the process and their performance.Resolved associate's issues regarding a case by coordinating with the QAs orthe Account Managers.Timely completion of timesheet and trainings by the associates to meetcompliance standards of the process and organization.Audited cases to ensure 100% compliance and quality checks.Attended the internal meetings and client calibration calls for continuousprocess improvement.Recommendations for product and process development based on customerfeedback and analysis of the same.Developed and delivered individual trainings, group coaching and instructionalprograms, encompassing a wide range of soft skills, operational management in terms of skills and attitude.Coaching, feedback and mentoring new hires.Handled customer and client escalation.Successfully implemented new updates and process changes in the dynamicbusiness environment.Conducted interviews to pick the best talent for valuable addition to the process. -
Subject Matter ExpertCognizant Sep 2014 - Mar 2018Gurugram, Haryana, IndiaWorked for Google in Google My Business-Places Domain.Handled a Team of 12 Associates who are responsible for adding/helping the customer to add their business on Google Search/Maps.Responsible for resolving issues like Data Conflict, Business Optimization, Ownership Transfer, Verification of a business on Search/Maps/G+.Achieved CSAT on email, chat and phone channels.Achieved daily and weekly productivity with 100% compliance and quality.Attending the internal meetings and client calibration calls for continuous process improvement.Recommendations for product and process development based on customer feedback and analysis of the same.Developed and delivered individual trainings, group coaching and instructional programs, encompassing a wide range of soft skills, operational management in terms of skills and attitude.Maintained team performance records and analyzing Performance on various metrics like Targets, Trends, Strengths and Developments needed.Prepared report and documents which help the team to provide better support to customers.Ensured excellence in service delivery to ensure customer satisfaction and meeting the SLA.Coaching, feedback and mentoring new hires.Handled customer and client escalation.Promoting and upselling of Ad words and Express Ad words campaign.Auditing campaign, calls and cases to ensure 100% compliance and Quality checks
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Engineer-Product SupportHcl Technologies May 2013 - Aug 2014Noida Area, IndiaHandled customer escalations and grievances on email and on calls.● Helped the Customer by resolving concern for Anti-Virus, VOIP and Internet Connection.● Responsible for OCR, CPS and CSAT individually and team-wise too.● Handled nesting batches for Program.● Provided floor support to new trainees.● Took sessions on compliance and products.● Provided the best solution to the customer needs within the compliance guidelines.
Faizan Khan Education Details
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Computer Application And Applied Sciences
Frequently Asked Questions about Faizan Khan
What is Faizan Khan's role at the current company?
Faizan Khan's current role is Deputy Manager-Operations at Wipro Technologies || Ex Cognizant || Ex HCL || Operations & People Management Enthusiast with 10+ years of Business Exp..
What schools did Faizan Khan attend?
Faizan Khan attended Babu Banarsi Das University, Lucknow, Bishop Johnson School And College.
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Faizan Khan
Application Development Analyst At Accenture | Devops Engineer | Kubernetes | Docker | 2 X Aws Certified | Azure Certified | Linux | Github | Jenkins | AnsibleIndore -
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Faizan Khan
Experienced Destination Manager Specializing In International Student Recruitment And Partnership BuildingSouth Delhi2gmail.com, shiksha.com -
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