Responsible for ensuring the delivery of all projects in accordance to the company policy & procedures.Moreover, interacting on a daily basis with clients from USA, UK, & Canada over Call and Chat.= Handles the deployment, monitoring, maintenance, development, upgrade and support of all IT projects,= Oversee the deployment, monitoring, maintenance, development, upgrades, and support of all IT projects,including web development, WordPress, Shopify, and SEO.= Managed all stages of website creation for clients, from initial design and architecture to development,deployment, and ongoing management.= Expert in WordPress website development and customization.= Managed Mailchimp email campaigns and developed effective strategies for audience engagement.= Conducted thorough keyword research, market analysis, and competitor research to improve SEOperformance.= Created detailed analytical reports for clients on a monthly and quarterly basis, outlining websiteperformance and SEO metrics.= Analyzed search volume, competition levels, and search trends for target keywords to optimize SEOstrategies.= Researched, analyzed, and identified the most relevant and targeted keywords and keyword phrases forclient websites.= Managed new user onboarding, including account creation and security access levels, handling 5-10 newuser accounts during peak periods.= Translated business needs into actionable IT solutions and tasks.= Developed, updated, and maintained documentation, workflows, user resources, and IT processes,ensuring compliance with security, email, and account policies.= Ensured punctuality and reliability, always making timely appointments and consistently meetingdeadlines.= Assisted in the development of training materials and occasional training tasks for internal teams.= Provided technical phone support via Skype and managed data entry tasks.= Conducted routine system maintenance to ensure optimal performance.

Responsible for ensuring the support of all projects, and company products in accordance to the companypolicy & procedures and adhering to all statutory and regulatory legislation. Moreover interacting on a daily basis with developers and senior management team. Interacting on a daily basis with clients over ticksy support portal, live chat and email from round the globe.= Being an active member of a team that provides support via live chat, tickets, one-on-one screen share sessions, and forums.= Helping people use Echo Pointer’s products, including themes, plugins, add-ons and more.= Occasionally assist with training material development or training tasks.= Technical Support on Ticksy customer service support system & Data Entry.= Providing technical support to customers, particularly via live chat, tickets, telephone, or forums.= Troubleshooting, investigating, and creating detailed bug reports.= Building a community of support by sharing knowledge and helping team customers.= Routine maintenance.= Reporting (Slack, Trello, Asana, Basecamp)

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring thatall hardware and software is configured and installed correctly. Moreover interacting on a daily basis withclient’s from USA, UK, & Canada over Call and Chat.