Counselling International students for various Universities WorldwideManaging day to day operationsCommunicating with regional office’s representatives regularlyDedicate to help students to enhance educationReview and submit Visa applications for students

Quality and Productivity improvement Client Relationship ManagementSupply chain and Product ManagementProduct and Design ResearchInternational Transportation and LogisticsBudget and Resource PlanningTeam Building and LeadershipTechnology needs Assessment and Solutions

Provided, sold and administered voice and data services to small and mid-sized companies.Produced new sales revenue through cold calling, telemarketing, lead groups, and user group meetings.Worked for resolving dispute of all accounts.Entered all sales activities into Etisalat tracking systems (CBCM, IDM, ECM, EDMS, PMS) etc.Dealt with various Etisalat Business products like internet services, data packages, mobile solutions, business… Show more Provided, sold and administered voice and data services to small and mid-sized companies.Produced new sales revenue through cold calling, telemarketing, lead groups, and user group meetings.Worked for resolving dispute of all accounts.Entered all sales activities into Etisalat tracking systems (CBCM, IDM, ECM, EDMS, PMS) etc.Dealt with various Etisalat Business products like internet services, data packages, mobile solutions, business landline/fax/PBX/PRI/ISDN/BRI/webfax, 9000/800/600 services, IP connect, pro connect, xpress connect, M2M solutions, cloud compute, ehosting.Deeply involved in territory and market plan to increase sales to hit aggressive sales plan. Show less

Providing First level support for various Internet related services; ADSL Connectivity, Internet Leased Lines, ISDN LAN Connect, ISDN BRI, Wireless IZONE Hotspots, Email & Virtual Mail Solutions, Web Hosting Services and Domain Name Registration.Providing First-rate Multi-channel technical support capabilities that include Voice, Email, Fax and Chat assistance.Proactively managing technical / engineering issues through detailed and timely coordination with Back End Technical… Show more Providing First level support for various Internet related services; ADSL Connectivity, Internet Leased Lines, ISDN LAN Connect, ISDN BRI, Wireless IZONE Hotspots, Email & Virtual Mail Solutions, Web Hosting Services and Domain Name Registration.Providing First-rate Multi-channel technical support capabilities that include Voice, Email, Fax and Chat assistance.Proactively managing technical / engineering issues through detailed and timely coordination with Back End Technical Teams.Providing First-rate Multi-channel technical support capabilities that include Voice, Email, Fax and Chat assistance.Support and Quality Assurance Process that ensures Customer Satisfaction.Analytical coordination with different Etisalat Departments for resolving technical issues.Involved in the evaluation & testing of new services & products for eCompany - Etisalat.Handled Customer Care Application for Service Provisioning & Complaints Follow ups.Escalated Internet technical issues to the concerned departments and Broadcasting Planned Outages and Hazardous Network conditions. Show less