Faizan Abbasi Email & Phone Number

Islamabad, Islāmābād, Pakistan

• Monitoring and maintaining networks and servers.• Upgrading, installing and configuring new hardware and software to meet company objectives.• Implementing security protocols and procedures to prevent potential threats.• Creating user accounts and performing access control.• Performing diagnostic tests and debugging procedures to optimize computer systems.• Documenting processes, as well as backing up and archiving data.• Developing data retrieval and recovery procedures.• Designing and implementing efficient end-user feedback and error reporting systems.• Supervising and mentoring IT department employees, as well as providing IT support.• Keeping up to date with advancements and best practices in IT administration.

Islamabad

• Research and identify solutions to software and hardware issues• Diagnose and troubleshoot technical issues, including account setup and network configuration• Provide field maintenance and communications support under several OS platforms using remote access.• Track computer system issues through to resolution, within agreed time limits• Talk User through a series of actions, either via phone, email or chat, until they’ve solved a technical issue• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to User.• Refer to internal database or external resources to provide accurate tech solutions• Ensure all issues are properly logged• Prioritize and manage several open issues at one time• Follow up with clients to ensure their IT systems are fully functional after troubleshooting• Prepare accurate and timely reports• Document technical knowledge in the form of notes and manuals• Maintain jovial relationships with clients

Karachi

• Install, configure, and maintain network services, equipment and devices.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• Acknowledge assigned tasks / ticket.• Configuration and Troubleshooting of LAN, WAN.• Network Hardware related troubleshooting.• Installed and configured DHCP server.• Installing various Hardware (Printers, Scanners Etc.) in a network and troubleshooting any issues related to it.• Management of Domain, DNS, File Server, DHCP SERVER,• Configurations and Installations of Wireless LAN Access Point• Network Hardware related troubleshooting .• Installing, monitoring and administration of office LAN‟ s and related network technologies.• Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Karachi

• Installation and configuration of Microsoft clients and servers, Dynamics store server, Dynamics.• Retail POS‟s.• Backup/restore SQL.• Network setup wired and wireless including trouble shooting.• Office Administration support including Telephone bill record maintenance.• Attendance record handling and reporting using Face ID / biometric system.• Procurement related to I.T. department.• Give support to all site of to by in Karachi and all over Pakistan for sharing data (VPN).• Working on proxy server and email sever• Configuration and Troubleshooting of LAN, WAN.• Network Hardware related troubleshooting.• Installing, monitoring and administration of office LAN‟ s and related network technologies.• Configure Layer-2 and layer-3 connectivity.

Pakistan

• Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Setting up accounts for new users• Repairing and replacing equipment as necessary• Testing new technology• Possibly training more junior staff members