🔹Manage the recruitment and selection process🔹Oversee and manage a performance appraisal system that drives high performance🔹Maintain pay plan and benefits program🔹Oversees employee disciplinary meetings, terminations, and investigations🔹Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.🔹Overseas accounts department

Expertise:🔸HUMAN RESOURCE🔸ACCOUNTS🔸ADMINISTRATION🔸IT SUPPORT🔹 Managed and supervised 5 departments, including (Procurement, Administration, Logistics, Accounts and Human Resources) and achieved Managerial level from the officer level by giving 100% performance.🔹 Managed AED 2.1 million budget with a reduction of costs totaling 14% in 2018.🔹 Coordinate activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.🔹 Hit and exceeded department KPIs by 15% for 4 months in a row by reducing cost, multitasking, and solving complex problems within the department.🔹 Manage the onboarding of over 23 employees, from recruitment to onboarding and training them. Sourced qualified candidates utilizing various web technologies, social media, resume databases, and referrals from networking events while reducing the hiring costs by 42%.🔹 Reached out to and made deals with new office supply providers cutting annual supply costs by 20%.🔹 Reduced payroll processing time by 20%, and implemented an in-house payroll system, eliminating the need for an outside payroll provider.🔹 Automated office operations, managing client correspondence, payment schedules, record tracking, and data communications reducing annual administrative expense by 8%.🔹 Supervised and maintained financial and administrative records and monitoring systems to record and reconcile expenditures.

Expertise:HUMAN RESOURCEACCOUNTSADMINISTRATIONIT SUPPORT🔹Maintained, keep, and update staff records for future reference according.🔹Interpret and explain human resources policies, procedures, laws, standards, or regulations.🔹Support the performance review process; provide employees and managers with information about the process, policies, job duties, and process for promotion.🔹Responsible for a new hire, termination, and change of status forms with payroll. Serve as employee liaison to assist in problem resolution with issues related to benefit deductions and pay.🔹Handled full spectrum of Accounts Payable and Accounts Receivables Functions.🔹Processed invoices, Delivery Notes, Credit and Debit Notes, and Statements of Account in a timely manner.🔹Completed Bank reconciliations and reconciliations for inter-company and General Ledger.🔹Liaised with operations and vendors on payment matters and handled questions from external vendors.🔹Coordinated company budget evaluating previous budgets and improving drawbacks.🔹Organized payments and receipts ensuring that all bills are paid properly.🔹Managed TAX return as per law.

Mobilink is a Subsidy of VimpelCom and is a Leader in Telecom industry of Pakistan. 🔸Member of Recruitment Team🔸Member of Event Management Team🔸Editor of Monthly OB Journal◼ Attain 100% success in all customer service categories including communication skills, interpersonal skills, problem-solving, and friendliness and maintaining customer rapport by listening to and resolving concerns.◼ Train staffs in policies and procedures and single handedly wrote an employee’s manual on the Dos and Don’ts of customer service that is used in the company until date.◼ Develop call center systems by developing customer interaction and voice response systems◼ Accomplish call center human resource objectives by recruiting, selecting, orienting, training◼ Communicate with management teams to confirm execution of Outbound processes◼ Keep track of attendance, daily statistics, paid time off, sick time, etc◼ Weekly and Monthly reporting of nationwide franchises to management