Muhammad Faizan Arshad Email and Phone Number
With over three years of experience in customer service and operations, I’ve built a strong track record in team leadership, KPI management, and delivering exceptional customer experiences. Starting as a Customer Support Officer at Abacus Consulting for Careem International, I gained expertise in resolving inquiries, troubleshooting app issues, and ensuring seamless deliveries.At Mindbridge Pvt Ltd, I progressed to Operations Supervisor, leading teams to exceed KPIs, enhance workflow efficiency, and deliver quality digital payment services for Australia and New Zealand. Currently, as a Customer Support Specialist at Burq Inc, I handle diverse customer needs while contributing to operational excellence. My focus on quality assurance, team development, and cross-functional collaboration ensures impactful results and consistent service excellence.
Burq
View-
Customer Support SpecialistBurq Nov 2024 - PresentUnited States Of AmericaAs a Customer Support Specialist at BURQ, a cutting-edge SaaS startup focused on last-mile delivery solutions, I provide exceptional support to customers, ensuring smooth operations and timely resolutions. BURQ’s innovative platform is transforming the logistics industry, and I play a key role in enhancing customer satisfaction by offering expert guidance and troubleshooting. I’m committed to delivering a seamless experience and supporting the company’s mission to optimize delivery processes for businesses across the U.S.
-
Team Lead SupervisorMindbridge May 2024 - Nov 2024Lahore, Punjab, PakistanSupervised and coached a team of 13 retail support representatives, improving performance by 15% in Q2 2024. Addressed and resolved 30+ complex retailer escalations monthly. Reducing issue resultion time by 20%. Monitored team performance, providing feedback, and quarterly reviews that led to a 10% increase in efficiency. Collaborated with IT and Sales department to streamline support processes, cutting average response time by 30%. Generated monthly performance reports, identifying key trends that improved key response time by 12%. Skilled in team leadership, communication, problem-solving, and conflict resolution.Proficient in performance monitoring, time management, and process optimization. -
Operations Team LeaderMindbridge Jan 2024 - May 2024Lahore, Punjab, PakistanSupervised team performance, ensuring 90% adherence to SLAs resulting in 7% increase in customer satisfaction. Delivered coaching and performance evaluation, leading to 6% improvement in team effectiveness within 3 months. Resolved escalated customer issues, achieving 20% faster resultion time and maintaining a 95% satisfaction rate. Managed team schedules and attendance, improving staff punctuality by 10% and ensuring consistent performance reporting. Collaborated with IT and Sales departments to streamline processes and enhance the customer experience.Skilled in team leadership, communication, problem-solving, and conflict resolution.Proficient in time management, training, and performance monitoring.
-
Customer Service RepresentativeMindbridge Aug 2022 - Dec 2023Lahore, Punjab, PakistanAssisted 50+ retailers monthly with product orders, payment processing, and technical troubleshooting, maintaining a 97% satisfaction rate.Responded to 100+ inquiries weekly, providing solutions within 24 hours and consistently maintaining a 95% customer satisfaction rate.Resolved escalated retailer issues and ensured timely follow-ups.Collaborated with Product and IT teams to streamline service delivery, reducing resolution time by 20%.Skilled in customer service, problem-solving, communication, and conflict resolution.Proficient in time management, attention to detail, and working under pressure.
-
Customer Support OfficerAbacus Consulting Nov 2021 - Sep 2022PakistanAssisted 30+ merchants daily with order placements and delivery updates, ensuring a 98% order accuracy rate.Troubleshot app issues for 50+ riders daily, reducing technical downtimes by 25% and ensuring seamless order fulfillment.Resolved customer complaints and escalated critical issues within 24 hours, reducing overall resolution time by 20%.Maintained a high level of service quality by ensuring clear communication and a solution-oriented approach.Monitored and coordinated the smooth processing of orders between customers, riders, and merchants, achieving a 98% completion rate and reducing order errors by 15%.
Frequently Asked Questions about Muhammad Faizan Arshad
What company does Muhammad Faizan Arshad work for?
Muhammad Faizan Arshad works for Burq
What is Muhammad Faizan Arshad's role at the current company?
Muhammad Faizan Arshad's current role is Customer Support Specialist at BURQ | Experienced SaaS Customer Support Specialist | Expertise in Last-Mile Delivery (Careem) & Payment Solutions (Epay ANZ) | Expert in Team Leadership & Performance Optimization.
Not the Muhammad Faizan Arshad you were looking for?
-
Muhammad Faizan Arshad
Pakistan -
-
MUHAMMAD FAIZAN ARSHAD
Ebay Drop Shipping Product Hunting Product Listingamazon Private LabelRawalpindi -
Muhammad Faizan Arshad
Data Analyst At Nastp | Uav Operations & Development | Flight Simulator Specialist | Avionics & Glider Systems Engineer | Transforming Data Into Aviation ExcellenceIslāmābād, Pakistan
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial