M. Faizan Malik Email & Phone Number

Karāchi, Sindh, Pakistan

In my role, I manage storage and backup systems, implement endpoint management suites, and ensure compliance with LLD documents. I oversee RFP and procurement processes, conduct internal and external audits, and handle user management through Active Directory and device encryption. Additionally, I manage clusters of Windows and VMware systems, prepare and implement IT policies and procedures, and oversee datacenter and IT services migration. My responsibilities also include designing and implementing information security policies and procedures, managing cloud administration on Azure and AWS, and ensuring smooth IT operations and infrastructure.I have successfully established a co-location datacenter from scratch, resulting in significant cost savings. My work includes implementing endpoint protection with EDR, designing and implementing virtualization setups to optimize our IT infrastructure, managing storage infrastructure, and assigning duties and responsibilities to oversee project progress, providing regular updates to stakeholders.

Karāchi, Sindh, Pakistan

In this assignment, I oversaw shift operations to ensure our business ran smoothly 24x7, managed KPIs for the support team to maintain high performance, and revitalized server infrastructure to enhance scalability and availability. I delivered security awareness training to end users, managed cloud email and IT budgets, and ensured IT continuity through data backups. I also revamped our network by replacing ordinary switches with managed ones and segregating the network via VLANs. Implementing high availability for servers and enhancing security with next-generation firewalls were key aspects of my role. Additionally, I prepared for ISO 27001 certification, ensuring our security practices met international standards.I developed, implemented, and maintained processes and procedures for effective service delivery and compliance with regulatory guidance based on ITIL. This included creating IT policies and procedures, documentation, and evidence. I implemented and ensured compliance with the ISMS (ISO 27001), regularly tested the DRP (IT Continuity), and tracked the availability and utilization of infrastructure. I managed IT systems, storage, backups, and server administration, primarily Microsoft-based services with hands-on experience in Linux. My responsibilities also included administering cloud-based email (Office 365), Azure Active Directory, and Microsoft Defender, practicing IT asset management, and improving IT infrastructure capabilities by implementing major technology changes. I regularly checked and applied controls to mitigate vulnerabilities and managed IT project budgets, reallocating resources as necessary.

Karachi

Karachi

Karachi

Karachi

In my role, I was responsible for the day-to-day operations, delivery, and continuous improvement of IT services and systems. I participated in creating and managing project plans, artifacts, and deliverables according to prescribed processes and methodologies. My responsibilities included configuring and managing the Fortinet Firewall, overseeing MPLS data connectivity across 20+ sites in Pakistan, and managing the data center. Additionally, I handled IT operations such as rights management within our ERP system, IT asset and inventory management, and antivirus management. I ensured efficient setup and installation of servers and workstations, managing all hardware and software configurations.Furthermore, I implemented a next-generation firewall and established Active Directory for centralized user management. I led the migration of emails to Office 365 and centralized the connectivity of our retail network, spanning over 30 stores across Pakistan, to ensure seamless operations and communication. These efforts contributed to significant improvements in our IT infrastructure, enhancing operational efficiency and security across the organization.

In this assignment, I collaborated with incident, request, and change teams to ensure high service availability and addressed future service and resource needs. I maintained an accurate inventory of technology hardware and software, led a team of IT professionals, and administered Google Apps for cloud-based email. I also implemented a service desk organization to ensure all tickets were resolved within SLA time and handled configurations for routers, firewalls, and centralized Wi-Fi access points.I managed user rights and permissions, performed periodic backups of users, servers, and Active Directory, and worked with Symantec Backup Execution System Recovery 2010. I led network infrastructure projects, contributed to IP telephony implementation, and supported overall team efforts to achieve our goals efficiently.Additionally, I implemented end-user data encryption and introduced virtualization, which saved approximately $5 million over three years. I also set up an outsourced centralized printing solution, saving $1.4 million annually, and reduced installation time for laptops and desktops by 40%.

Here, I planned, documented, and executed improvements in LAN systems, analyzing and troubleshooting network issues with SolarWinds. I managed network systems, including routers, firewalls, and switches, and handled backups of their configurations. I created and implemented access control policies through ISA/TMG, installed Linux SUSE, and configured Zebra and Squid, while also troubleshooting hardware and software problems.I coordinated with network users to resolve system issues and administered IBM Lotus Notes. I protected data, software, and hardware by applying robust network security measures and ensured network availability and performance across all sites.

Master'S Degree, Computer Engineering

Bs, Electronics Engineering

High School, Science (Pre-Engineering)

Matriculation, Science