Faizan Najmee, Msc Email & Phone Number

Mississauga, Ontario, Canada

As General Manager at Mary Brown’s Chicken, I spearhead operations to ensure seamless daily functioning, uphold brand standards, and drive strategic growth across retail locations. My role encompasses a blend of leadership, analytics, and operational excellence to achieve business objectives. Key Responsibilities: - Operational Leadership: Oversee all facets of store operations, including staff management, inventory control, and quality assurance, ensuring top-notch customer experiences. - Data-Driven Decision Making: Utilize advanced analytics to track key performance indicators (KPIs), identify trends, and implement strategies to optimize sales, customer satisfaction, and operational efficiency. - Financial Oversight: Manage budgets, control costs, and analyze financial performance metrics to maximize profitability across multiple locations. - Team Development: Recruit, train, and mentor a high-performing team, fostering a culture of accountability, innovation, and collaboration. - Customer Insights: Leverage customer data and feedback to tailor marketing initiatives, menu offerings, and promotional strategies to boost engagement and revenue.

Toronto, Ontario, Canada

Key responsibilities include oversight of the Voice of Customer (VOC) survey program, and applying Tableau to develop interactive and visually compelling dashboards that enable Sales and Customer Experience Management (CEM) teams to extract insights to inform business decisions, and accurately analyze results from various channels, including In-Campaign Media, Digital, and Offline platforms.

Toronto, Ontario, Canada

Responsible for planning, evaluating, and executing the Foundation’s various multi-channel lottery acquisition campaigns, leveraging a meticulous attention to detail to analyze supporter metrics, and aligning with Marketing Leads to develop and integrate supporter segmentation and communication strategies.

Toronto, Canada Area

Partnered with portfolio of clients to manage customer e-commerce platforms by overseeing content management portal with product specifications, generating reports, and facilitating communication.

Woodbridge, Ontario

Provided hands-on leadership to 10 employees across 3 locations overseeing the successful execution of daily operations, business expansion strategies, workflow management, and compliance.

Master Of Science - Ms, Business Analytics

Certificate, Digital Strategy & Communications Management

Postgraduate Degree, Marketing Management Coop

Bachelor Of Environmental Science