- Conducting Analysis on regional distributor business metrics and performance KPIs.- Providing consultation to Regional distributors on safety, employee satisfaction, staff training support, customer retention, market share growth, value added service penetration and business improvement.- Business & market Analysis to understand trends, forecast risks and finding new avenues.- Providing stakeholder management, market research and strategy support to distributor teams for improving aftersales business through various value addition Programs. - Quarterly on-site visit to distributor markets to understand real situation and provide planning support.- Managing Asia Region distributor performance assessment and reward program.- Managing cross functional coordination and communication for multiple projects.- Implemented process improvement using TPS to shorten assessment lead time by 45 days.- Led TMA Event planning team to organize office team building & annual dinner & dance

Customer First department operates both a service provider and FMCG in Automotive industry with daily avg. sales of PKR 23 million. My roles includes;- Consultation: Market study and providing consultation to dealerships top management on increasing employee satisfaction, human resource planning & development, customer retention, delivering brand promise, market share, business growth, exploring new avenues for growth. Vertical & horizontal Stakeholder management through effective problem solving and conflict management.- Operations: Leading audits, weekly/monthly order cycles, returns, marketing programs, trade offers, reward campaigns, sales force management.Business Achievements:- Expertise in leading service & parts business in North, Central & South Punjab (03 Regions)- Managed 36 / 53 Toyota dealerships with team of multiple Field Managers.- Achieved annual parts business growth of 28% with 62% contribution in nationwide revenue.- Achieved 08% service growth through 384K customers Served at Regional dealerships.- Value Added product penetration growth by 250% through introducing and implementing effective recognition & reward plans.- Highest National level penetration and growth of Service Bundle Packages & Toyota Insurance (National contribution = 54%)- Conversion of 06 dealerships into fully digitalized dealerships.- Planned and launched 04 mobile workshops in region.- Hosted National Finale of Dealer Customer Satisfaction Kaizen Competition for 2 years.Toyota Certifications:- Implementation of Toyota standards: EM (04), MRS (07), AP-Eco (09), DPOK (08).- MRS - Development & Certification of Customer Calling Units at 07 dealerships.- EM - Toyota Global Express Maintenance (60 Min Service) Project implementation at 04 dealers.- DPOK - Toyota Global Parts Operation Kaizen at 08 dealers. (Highest achievement in a year)- Certified trainer (Toyota Daihatsu Engineering & Manufacturing) on Parts Business & Warehousing Management.

- Conducted market feasibility studies for expansion of Avari Xpress in Punjab and Sindh.- Brief research on provincial/local economy and business potential encompassing macro/micro economical factors, political and social structures.- Developed recommendations, strategies, market positioning and challenges on business expansion to CEO.

Brands: Debenhams, NEXT, Mothercare, Timberland, Accessorize, Yves Rocher, Monsoon, Crocs, Fitflop & HavaianasThoroughly observed and studied underlying factors of employee turnovers in this organization and its impact on revenue growth objectives of company. - A comprehensive strategy and plan for Training Need Analysis, performance evaluation, reward and incentive system, recognition culture.- Detailed report and training framework developed and shared with Company Management. - The proposal to also serve as a future outline for company HR and Training & Development policies.Results: Pilot run resulted in improved employee retention by 73% with sales growth of 20%.

- Identified and understood the cause & effect relationship between critical factors in Distribution and Sales activities.- Conducted Time Motion studies of rural and urban distribution (Lahore).- Developed and presented complete tracking and automation plan for distribution.- Analyzed existing distribution system and propose design for automation to track real-time sales efficiency. Ensured 70/70 percent availability and visibility of premium brands.- Analyzed brand ambassador program and proposed improvements to ensure effective consumer contact- Presented recommendation based upon accumulated knowledge and understanding on existing gaps to enhance effectiveness and efficiency.

- Conduct brief market research for solar retail products- Gathered and analyzed data on income and consumption patterns of 6000 households- Carried out multiple in-depth studies of client and related stakeholders’ business- Established point of contacts with mutiple stakeholders ranging from corporate sector to development sector- Responsible for designing alternate delivery channels and revenue models for clients- Developed sustainable CSR projects for clients- Developed Pay As you Go model for the client- Responsible for developing product specification based on consumer needs- Responsible for advising market and brand competitive price points- Resopnsible for developing engagement strategising and desiging BTL campaigns- Designed promotional campaigns for new products by client- Worked on electrification solutions in off grid rural areas through DC and SHS solar products.

Conferene brought together Public, Private and Education sector to discuss influx of chienese investment in Pakistan and gauge opportunities presented by CPEC. The conference explored public sector’s responsibilities in encouraging collaboration of Public-Private sector to reap benefits of this mega project. To shed light on hurdles of private sector in realizing CPEC’s benefits and to be prepared for upcoming competiton on market. It further extended its role for educational sector to conduct workable research work for these two sectors. Student community to prepare themselves for the upcoming oppourtuities and entrpreneurial ventures that could lead a path to new economic activity.

Achievements- Expanded organization's growth by 200%- Organized 70+ workshops and trained more than 1500 individuals- Organized 04 national and provincial level mega events- Developed marketing and promotional campaigns for multiple events- Managed project budgets of 45 million rupees- Successfully achieved target KPIs of multiple projects. - Increased social media engagement and reach by 200%- Established computer-based skill building center in Lahore- Advisory Board Member in I AM KARACHI Youth Summit- Recruited and managed project teams. Designed training manuals- Managed projects of USAID, United Nations, Church World Services (CWS)and Y-Care International- Guest Speaker - International Conference on Human Rights, Nepal

- Prepared project budgets - Recrutement of Trainers for different Thematic and Skill Building workshops.- Conducted Training of Trainers and developing Training manuals.- Conducted 24 workshops with 8 seperate workshops for Young Females of South Punjab- Identified potential young people and trained them as trainers. - Trained more than 900 Young people from18 - 29 yrs age.- Training followed up by Sounth Punjab Youth Summit 2014 in December

A two day Political advocacy summit to engage youth with Policy Makers, Think Tanks, Journalists, Media and local leaders. The aim was to discus the challenges youth are facing due to violence, restratined opoortunities and collective pact on how govt and local politicians will take steps to create more peaceful environment where opportunities foster and youth cn play active role in devlopment of country.

- Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on developing collaborations- Assisted in developing project timeline and workplan with the Program Manager- Assisted in development of training manuals for facilitators- Provided timely project status updates to the Program Manager- Preparing reports on all project related purchases- Maintain and update organizational database- Organized 70+ workshops, 4 mega events and trained 1500+ individuals- Organized and chaired national level conference with 800 participants from 135 districts. Lead the conference in developing shadow draft of National Peace Policy.- Achieved ‘Employee of the Year Award’.

- Prepared project budgets - Recrutement of Trainers for different Thematic and Skill Building workshops.- Conducted Training of Trainers and developing Training manuals.- Conducted 8 workshops with two seperate workshops for Young Females of FATA & PATA- Trained more than 250 Young people from18 - 29 yrs age.

A 04 days residential conference of 700 young leaders from 135 districts of Pakistan to initiate policy dialogues on peace building & to formulate recommendations for “Shadow Draft of Peace Policy for Pakistan”.- Developed concept note, agenda and event plan. Budget Allocations, recruitment of project team and volunteers.- Chairing strategic planning meetings with team leads for developing online registrations, payment mechanism, and social media marketing.- Finalizing logistical arrangements.- Leading from behind on event day.- Supervisied post event tasks and reporting.

Client Services Department, Media Department, Creative Department- Assisted on conceptualizing print campaign for Nurpur and Pak Suzuki- Assisted in media planning for ZIC Lubricants

- Assisted in arranging different In-house training sessions for employees- Assistied in conducting recruitment tests and evaluation of employees- Assisted in arranging employee personal and official data- Assisted in maintaining everyday activities record

Operations & Clearing DepartmentForeign Trade DepartmentBusiness Development DepartmentCustomer Relations Department