Faïzel Mohamad Email & Phone Number

France

Dublin

Dublin, Comté De Dublin, Irlande

Responsibilities:- Proactively managed a portfolio of 320 Medium and Large businesses, focusing on optimizing client satisfaction and fostering long-term loyalty.- Developed and executed a comprehensive client retention strategy, resulting in strengthened with key accounts.- Rigorously tracked action plans, analyzed results, and adjusted strategies based on key performance indicators (KPIs), maintaining a results-driven focus.- Proactively seeking and managing opportunities for upsells/cross-sells within the accounts.- Collaborated with the SLT, Product and Development teams to achieve project objectives, ensuring optimal customer service and project success.- Managed product updates for operational teams and clients, ensuring optimized use of updated features.- Supervised a Lean Management Project, serving as the main liaison to coordinate information, disseminate best practices, and provide feedback to proactively avoid errors.Achievements:- Successfully maintained customer retention at 82%, surpassing the target by 5 points.- Secured a 17% growth in upsells by recognizing and leveraging opportunities within the current portfolio, along with a 23% boost in cross-sales within the client portfolio.- Implemented an Employer's chatbot, resulting in a 53% reduction in support tickets.

Saint-Mandé, Île-De-France, France

Responsibilities:- Construction and follow-up of commercial proposals- Development of a B2B customers portfolio (prospecting, negotiation...)- Structuring and leading the strategic customer approach (loyalty, development, renewal)- Strategic marketing (market research; product design…)- Operational marketing strategies with online/offline campaigns (SEO, SEA, e-mailings, press...) Achievements:- Increased the company’s client portfolio by 64%, through aggressive marketing and business development activities.- Successfully organized a growth marketing strategy, which resulted in increasing the company’s mailing list by 78%

Île-De-France, France

Responsibilities:- Developed rigorous lesson plans and lectures and prepared students for quizzes and tests- Built relationship with over 80 students and ensured all student felt attended with personalized feedback, class discussion and encouragementAchievements:- Developed and implemented a teaching program that catered to the social, academic, and cognitive development of students- Student success rate in final tests: 94%

County Dublin, Ireland

Responsibilities:- Implemented various digital advertising campaign and marketing program (SEO, SEA, SEM): 5 per month- Management of websites: audit and development - Animating social media: 4 per weekAchievements:- Created an effective paid Google advertising campaign which generated 10,000 website visits- Developed clear CTA’s on websites, delivering a 43% uplift in leads

Issy-Les-Moulineaux

Responsibilities:- Negotiation with the media (TV, radio, newspapers, websites...) for advertising campaigns- Creation and writing of commercial arguments (slogans, speeches, logos...) - Created communication tools (flyers, banners, promo videos, etc.)- Community management: SEO / SEA / SMO- Reporting and performance analysis of digital campaigns (assessment, ROI, recommendations ...)Achievements:- Exceeded expectations by developing and implementing marketing strategies that brought “dead” product back to life, increasing the company’s revenue by 26%.

Paris

Responsibilities:- Management of inbound calls (BtoB)- Development of customer relations with each account entrusted- Drafting of commercial speeches- Organization and participation in trade shows and conferencesAchievements:- Decreased customer dissatisfaction by 63%, by conducting a survey to determine causes of low sales, and implementing counter measures.

Paris

Responsibilities:- Sales development and customer support: 30 per day- Converting existing customers- Working on customer loyalty- Creation of commercial animations: 1 per yearAchievements:- Awarded as the Best Business Advisor Apprentice of the monthResult: 70% overachievement

Master, Commerce Et Marketing

Bachelor, Marketing

Diploma Of Higher Education, Business

Baccalauréat Es, Economie Approfondie