Overall sales responsibility for customer relationships and performance of an assigned customer portfolio.

Responsible for assisting various customer experience verticals (Reefer, Commodities, Auto, etc.) with process improvement projects to remove waste, promote automation and drive efficiencies by using my commercial and operational experience. Using my network and relationships with partner lines and TPT to help expedite resolving of queries / issues. Training, couching and skills development of Customer Experience Agents.

I led a team of 10 Cargo Operators that worked 24/7 and was accountable for the Cargo Execution operations activities for all vessel calls, MVS/feeders (foreign and owned) including system updates and overall performance for the Africa Liner Operations Cluster.

Manage national reefer sales team and responsible for contract / rate negotiations, securing new business, increasing reefer market share and ensuring the sustainability of current and future business.

Manage team responsible for co-ordinating efficient and effective completion of all customerservice activities for export clients.- Select, develop and performance manage staff in team.- Ensure that all booking and export documentation requirements are handled by the team in line with customer and internal requirements.- Ensure that the team achieve the appropriate level and type of communication with customers.- Succesfully managed the off-shoring of transactional functions… Show more Manage team responsible for co-ordinating efficient and effective completion of all customerservice activities for export clients.- Select, develop and performance manage staff in team.- Ensure that all booking and export documentation requirements are handled by the team in line with customer and internal requirements.- Ensure that the team achieve the appropriate level and type of communication with customers.- Succesfully managed the off-shoring of transactional functions to our global service centre in India.- Manage the interaction with GSC (Global Service Centre) and ensure performance requirements are met.- Support revenue collection through ensuring that accurate invoice distribution occurs.- Increase cargo volumes.- Identify and implement improvements relating to processes in which we are involved.- Complete face to face meetings with clients for client maintenance, and for resolution of specific issues.- Serve as customer and internal escalation point for all export reefer related matters. Show less

Co-ordinate efficient and effective completion of all customer service activities for exportclients.- Secured an additional 201 containers from my clients in 2010 through "Ask for More" initiative, which equates to +/- USD603000 in additional revenue.- Promoted to senior customer service agent in 2010.- Created SOP (standard operating procedure) for one of our key clients in order to improve invoicing accuracy as well as revenue collection.