Head of the Technical Department, overseeing Industrial, Production Printing, and Office Printing.Leading a technical team of 20+ engineers and reporting to management for review.Managing a customer base of more than 1900 MFPs and 300 AMC outright purchases, including Label Press, Industrial Printing, Production Printing, Office Products, and Large-format Printing.Providing regular technical training to in-house and field engineers on the latest imaging technologies.Supporting East African countries through both remote and direct visits as needed.Offering technical sales assistance by analyzing customer workflows, preparing technical proposals, and recommending system upgrades and new workflow solutions.Actively participating in learning opportunities and completing assigned courses in a timely manner, applying knowledge to continuously improve the customer experience.Supervising the achievement of KPIs, leasing revenue, technical sales revenue, COR, etc.Consistently achieving technical sales targets exceeding 100% and leasing revenue of 20M KES on average per month.I am possessing exceptional analytical, interpersonal, communication, organizational, and administrative skills.

• Installation, maintenance and troubleshooting of Konica Minolta Digital Press machines and HP pagewideXL.• Provided technical sales assistance by analyzing the customers workflow and preparing technical proposals, recommending system upgrades and new workflow solutions.• Training local technicians on operation and maintenance of production machines and networking.• Ensuring productivity and reliability of machines by periodical visits and maintenance.• Training customers to successfully self-troubleshoot equipment, reducing the need for emergency service calls• Supervising onsite workers during installation or relocation of Digital machines• Supporting east African countries through remote and direct visits as necessary.

-Troubleshooting,installation and maintenance of the production printing machine.-Field and remote support for the current product,option and discontinued -Technical advise during contract renewal and customer expectation -identifying additional services for future revenue growth-scheduled periodic maintenance to decrease downtime and increase life expectancy of consumables-periodic monitoring and report collection -getting feedback and improve customer relation-remote support and technical advise to various engineers in the field.-weekly analysis of machine operation and consistency across the field.

-Troubleshooting,installation and maintenance of the production printing machine.-Field and remote support for the current product,option and discontinued -Technical advise during contract renewal and customer expectation -identifying additional services for future revenue growth