Faiz K. Email & Phone Number

Oakville, Ontario, Canada

Attained high productivity while working within tight timelines whilst being highly flexibleAdministered user account creation and access control for AD/G Suite in alignment with company policies and procedures.Managed and maintained conference room equipment, including large screens, projectors, and televisions, ensuring optimal functionality for events such as town-hall meetings.Played a pivotal role in hardware and software standardization efforts, providing recommendations and assisting in the technical upgrading and maintenance of the entire computer systems infrastructure.Led the planning, testing, and supervision of deployments for new operating system releases, vendor patches, commercial software updates, and various applications across the organization.Delivered comprehensive support for Google Suite, Mobile Device Management (MDM) configurations, and administration of software packages including 1Password, Adobe Acrobat, and Zoom.Successfully resolved tickets through the JIRA service desk ticketing system while adhering to the organization's Service Level Agreement (SLA); proficiently used MDT for deployment across Windows, Linux, Mac OS, and Chromebook platforms.Efficiently managed user accounts and configuration settings for Office 365 subscription services through the Microsoft Office 365 Admin Center.Coordinated routine communications with clients, staff, internal departments, contractors Served as the Gitlab administrator, responsible for role-based access control, user repository access management, creation of new repositories, and provision of Personal SSH keys.Facilitated AWS access management for specific projects and role assignments, ensuring secure and efficient utilization of cloud resourcesCoordinated and managed multiple projects that support Operational ExcellenceImplemented and ensured compliance with all operating procedures, processes and policies

Mississauga, Ontario, Canada

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionProvided on-site end-user support for a diverse range of company hardware, including desktops, imaging, re-imaging, and associated software applications.Monitored and managed network IP-based devices, including Boarding Pass Printers (IER), Bag Tag Printers (IER), Document Printers (OKI Data), and Workstations.Actively oversaw the online ticketing system, efficiently assigning tasks to support team members, and fostering inter-departmental collaboration by escalating unresolved issues to the appropriate support functions.Demonstrated expertise in identifying priority calls and proactively addressing potential problems, ensuring the achievement of targets in accordance with stringent key performance indicators.Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelinesIncreased quality and efficiency through the continual application of robust and strong work ethicExceeded targets, team goals and overall organizational objectives with strong drive and focusDeveloped strong functional and operational knowledge throughout the process in a professional and conducive mannerConfigured Wi-Fi networks and provided fundamental networking support, including physical connectivity to server roomsEstablished a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent and empathetic fashion

Mississauga, Ontario, Canada

Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed Diligently spearheaded software and hardware upgrades and conducted repairs for check-in, boarding gate workstations, baggage room workstations, and KIOSKS.Maintained round-the-clock vigilance over KIOSKS, both physically and remotely, ensuring their continuous functionality, while also troubleshooting and monitoring E-Gates, PIK KIOSKS, and SSBD tablets.Managed the stocking of computer parts, supplies, and materials to establish a well-maintained inventory of commonly needed items for computer hardware repairs.Delivered in-person end-user support encompassing a variety of company hardware, including desktops, imaging, re-imaging, and associated software applications.Maintained a proactive role in the online ticketing system, adeptly assigning tasks to support team members and fostering inter-departmental collaboration by promptly escalating unresolved issues to the appropriate support functions.Maintained quality service by following company policy and procedures Contributed to team effort by accomplishing productivity goals, targets and team objectives Assisted in effective development of policies and operating procedures to facilitate goalsAttended regular operational meetings to address any operating problems that arise,Utilized critical thinking and expert communication to solve problems during irregular situations

Markham, Ontario, Canada

• Provided Technical Windows 7 technical support to remote users.• Provide support for MS Windows 7, MS Server /2008/2012• Troubleshoot hardware and network related problems• Execute remote troubleshooting through controlled software• Manage customer requests by preparing customized orders• Support technical and hardware glitches• Maintain a safe work environment by adhere to all health and safety policies.• Running Mainframe PCS application support. Run Daily, Weekly and monthly Backups.• Ran diagnostic programs to resolve problems.• Followed up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Document all incoming calls in database, give first and second level support, and escalate all unsolved issues to next level support.• Performs administrative work and data entry.• Administered telephone support for Windows 7 users.• Provided support for Blackberry and Iphone users.• Provide Support to Local and Network Printers.• Managing computers and deploying software’s and OS via Altiris.• Participate in project assignments and manages day-to-day operational aspects of technical projects and scope.• Troubleshoot Antivirus in user PC.• Provided Cisco VPN support to remote users.• Supported Ipad and Surface Pro.

Oakville, Ontario, Canada

• Provide support to various Printer Issues.• Loaded and Unloaded Tapes for Backup.• Send out tapes to Iron Mountain for weekly, monthly and yearly bases and be the direct contact with their accounts manager.• Installed computer peripherals for users.• Followed up with customers to ensure issue has been resolved.• Administered support for Windows XP users.• Ran reports to determine malfunctions that continue to occur.• Setup Network printer for 25 users.• Troubleshoot printer issue is users computers.• Provided MS office 2007/2010 support.• Installed and configured VPN in users computers.• Imaged computers using MDT• Provided security on Network folders.