• Track performance metrics and identify areas for further optimization.• Make sure the compliance with regulations and policies, and manage process-related risks.• Support team members on process-related matters.• Ensure the review quality as a team above 95%.

• Handle customer complaints and resolve disputes in a timely manner.• Provide information regarding airport amenities, such as restaurants, shops, and restrooms

• Interpreted and translated languages for tourists to comprehend.• Accompanied tourists to cafe, restaurants and hotels to promote food tours.• Organised themed tours for different groups and processed group payments.• Used and provided maps to tourists to navigate sites and plan routes in advance.• Briefed tourists regarding local currency and money changers to calculate exchange rates

• Planned delivery routes effectively, minimising customer delays.• Checked notes on delivery orders to ensure customer requirements.• Used excellent local area knowledge to navigate traffic issues.• Interacted with clients in friendly and professional manner.• Checked orders before and after delivery to be accurate.

• Optimised team training and staff development.• Collaborated with team members to achieve target results.• Diffused challenging situations using conflict management techniques.• Teaching Arabic to all level with easiest and simplest method.• Encouraging participant to love and talk Arabic