As a Senior IT Support professional, my primary responsibilities include performing preventive maintenance on a diverse range of IT infrastructure, such as firewalls, L2 and L3 switches, access points and bridges, servers, backups, CCTV systems, door access controls, and end-user devices. This proactive approach ensures the reliability and security of our systems, reducing the risk of downtime or technical issues that could affect business operations.I work closely with external IT vendors, including ERP system providers and photocopier technical teams, to ensure seamless integration of third-party services and timely resolution of any related technical issues. By maintaining strong relationships with these vendors, I help ensure that all systems are optimized and aligned with the company’s operational needs.A key aspect of my role involves planning and executing IT migrations and supporting business expansions. This requires me to assess the company’s current IT infrastructure and make necessary adjustments to ensure scalability and sustainability, ensuring that the setup can handle future demands while supporting long-term growth.Additionally, I provide guidance and support to Level 1 (L1) personnel when issues are escalated beyond their expertise. My experience allows me to troubleshoot complex problems effectively and ensure that resolutions are implemented promptly, minimizing disruptions and maintaining smooth IT operations for the organization.

As an IT Engineer, I am responsible for deploying and configuring servers, firewalls, switches, and endpoints, as well as setting up customer networks based on their IT infrastructure strategy. I ensure the seamless integration of solutions into existing systems, addressing customer needs with precision.In addition to deployment, I manage project planning and execution, meeting customer timelines and minimizing downtime. I ensure that all work meets the customer’s expectations and passes User Acceptance Testing (UAT), ensuring business operations remain efficient and uninterrupted.Preventive maintenance is also a key aspect of my role. I regularly perform checks and updates on customer sites to proactively address potential issues, ensuring that IT resources are running efficiently and that end users have reliable access to necessary systems.I am proficient in a range of backend IT infrastructure products, including VMware and Hyper-V for virtualization, Veeam and Acronis for backup solutions, and Fortigate and Sophos for firewall security. I also manage VLANs and endpoint protection tools like Kaspersky and Bitdefender to ensure network integrity and security.My responsibilities extend to managing critical server services, including Microsoft Active Directory, Samba AD, DHCP, DNS, and email services such as CPanel and Microsoft Office 365. Ensuring the smooth operation of these services is vital to maintaining the overall functionality of the IT infrastructure.Finally, I consistently complete tasks assigned by my supervisors and assist team members whenever possible. By ensuring all systems are maintained and aligned with customer expectations, I help clients maintain efficient operations in a technology-driven environment.

As an IT Technician supporting PDRM (under the Pahang IPD territory), my responsibilities involve providing IT support to users within the region. I assist with troubleshooting and resolving issues related to client PCs and the Police Reporting System (PRS), ensuring smooth and efficient operations.Additionally, I handle the installation and configuration of the Police Reporting System (PRS) and client PCs, ensuring that all systems are ready for use. I also perform preventive maintenance on ICT peripherals, including printers, UPS systems, scanners, networks, and computers, ensuring they operate efficiently and in line with Service Level Agreements (SLAs). This helps minimize downtime and ensures PDRM users can access their IT resources without disruption.