Business Development: Lead business development efforts by identifying new opportunities for growth, establishing partnerships, and nurturing client relationships.Team Leadership: Recruit, hire, and lead a talented team of professionals, fostering a collaborative and innovative work environment.Financial Management: Oversee financial planning, budgeting, and forecasting to ensure the agency's financial health and sustainability.

Adapt the brand voice and communicate with social media followers and customers over channels including Facebook and Instagram.Provided customers with product and service information.Identified, researched, and resolved customer issues using the computer system.Followed-up on customer inquiries not immediately resolvedCompleted call logs and reports

Responsible for handling customers on emails, chat support, and calls, solving their issues, and responding to their queries.Handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolutionKeep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions.Increase satisfaction level of the customers by providing our customer best support, quick issue resolution, and also… Show more Responsible for handling customers on emails, chat support, and calls, solving their issues, and responding to their queries.Handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolutionKeep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions.Increase satisfaction level of the customers by providing our customer best support, quick issue resolution, and also guidance to new customers when required Show less

Promotion of the productsMaintain Stocks and quality of the productProvide customers with information about items.Ring up purchases.Elevate complaints to management.

Maintained high standards of Customer service during high volume, fast-paced operations promptly and emphatically handled customer concerns and complaints.Reported on each shift on time and ready to work. Consistently provided friendly customer service and heartfelt hospitality.