- Supports new store opening for Adidas Performance in Lalaport BBCC by becoming an assistant store manager, first person in charge of the store.- Manages daily store operations to ensure all tasks are completed in timely manner by communicating clearly and concisely with all team members.- Maximizes store profits by monitoring sales floor with latest merchandising guideline, coordinating with latest promotion activities, and ensuring all products are being replenish accordingly.- Manages right inventory in stores by requesting high performance item from allocation team. In case they are unable to fulfill the request, actively requesting stock from other stores to do store to store transfer to avoid any missing sales opportunity.- Supervises 7 staffs by scheduling their weekly and daily schedule, and training them with products knowledge and daily tasks such as receiving delivery, doing visual merchandising, etc. Evaluates staffs on their performance each quarter.- Ensures high level of customer service by assisting customers with friendly and knowledgeable services.

- Supports Uniqlo store expansion plan by becoming an assistant store manager. Undergoes training to set up and manage store retail operations.- Manages store opening and closing procedures and recommended changes to enhance efficiency of daily activities.- Coaches sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.- Manages stores inventory by ordering enough SKU to align with stores weekly sales plan and layout plan.- Creates layout plan both weekly and monthly for Women and Kids department to align with company newline and markdown plan.- Interviewed, hired and trained three staff associates and equipped to comply with company policies and procedures.

- Provided high levels of customer service while engaging with passengers and delivering safety demonstrations.- Maintained a friendly, positive demeanor while communicating with passengers and responding to their questions.- Carried out pre-flight duties: checking safety equipment, doing security checks, ensuring aircraft cleanliness is up to standard and information in the seat pockets is up to date and all meals, drinks and stocks are on board.- Ensured passengers safety by explaining and doing safety demonstrations for them to follow in emergency situations.- Ensured passengers disembark safely at the end of a flight and checked that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board.

- Assisted streamline payroll process by changing timesheets, developing and utilizing spreadsheets to submit payroll.- Assigned the task of delivering HR process and attended all questions asked by employees and students.- Responsible in providing knowledge and managed good relationships with students.

- Increased store profitability by acquiring and managing small business accounts.- Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues and following up on purchases.- Drove sales through upselling products based on customer's past purchases and preferences.- Built rapport with customers by asking probing questions and utilizing effective listening skills.- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items.- Delivered excellent customer service through sales on floor and assisted customers with purchases.