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Cilandak, Jakarta Raya, Indonesia

Cilandak, Jakarta Raya, Indonesia

•Handle incoming queries and help requests from end-user, either by ticket (using Service Now) or directly over the phone. •Some of Systems Integration and Applications that I handle including SAP Active Directory, Microsoft 365, Networking, Windows OS, Server monitoring, •Identify detail of Business process and conduct problem analysis. •Take responsible to monitor and ensure data reporting to keep SLA on track •Performing remote session for troubleshooting. Overall My roles at this company are exactly the same as previous at Accenture.

Jakarta Selatan, Jakarta Raya, Indonesia

•Onsite office client / customer •Modify, Update and Revoke User Id such as LAN ID, •Email ID and DBS ID from server directly base on HR Data per month. •Work with sales admin to make sure that user Id updated in SAP system. •Do Support the project involving the IT Helpdesk. •Related and coordinate with other functions to improve the quality of service •Archive and maintaining all documents related to the IT Helpdesk operations as a business process, project document, guidance/guidelines, policy and agreement document. •Follow up on request IT facilities via email, memorandum of IT services and forms •Create Pin outgoing Call at IP Phone. •Review existing procedures in the IT Helpdesk •Troubleshoot incident ticket relate about Wifi Connection, Incoming Mail Delay in user, install & Un-install Application in notebook or dekstop user, Help user to problem login application or tools, Reset Password Active Directory or SAP user id. Desktop Deployment, Configurations & Support (PCs, Laptops, Printers and Peripherals), •Software distribution & Installation, Security and Patch Management, Anti Virus and Anti Malware Protection, Remote Desktop Access, Technology Refresh, etc. At the same time it is also help gain maximum value from IT investments. •Give Authorization access base on requirement (Internet, Webmail,VPN, Mailing List and Email Group. •IT Manage Services in Tiara Marga Trakindo Group(ABMM Group, Mahadasha Group, Trakindo Utama Group), main responsibility : •Corporate email and internet services •Corporate email and internet services, •Desktop Management (Maintenance Hardware and Software, Maintenance Local Network, Customer