Foster strong client relationships through effective and engaging monthly meetings. With a proactive approach and a keen eye for detail, I ensure that each client feels valued and heard, driving satisfaction and success.

 Tailor solutions and services to fulfill the requirements of specific roles within the client's organization, ensuring that our offerings align with their objectives and generate value-added results.

(Acquired by HireBetter previously Diverse Recruiting Experts) Conduct phone interviews with candidates to evaluate their qualifications, experience, and job fit. Assess candidates' communication skills, professionalism, and level of interest in the position. Identify strong candidates based on their skills, experience, and potential cultural fit. Assess candidates' motivation, career goals, and willingness to learn and grow. Take detailed notes during the screening process to provide comprehensive feedback to the hiring team. Maintain accurate and organized records of candidate information, interview notes, and screening outcomes. Update the ATS with candidate details and screening results. Conduct contact findings for potential candidates Communicate screening outcomes to candidates, providing constructive feedback and next steps. Collaborate with Engagement Directors and Sourcers by providing timely and comprehensive submissions of qualified candidates for their review and consideration. Compile candidate profiles, and resumes, ensuring all relevant information is included.  Maintain open communication and respond promptly to any additional requests from Engagement Directors and Sourcers.  Facilitate a smooth and efficient submission process to support the sourcing and engagement efforts of the team. Collaborate with the recruitment team to improve the phone screening process. Participate in training or professional development opportunities to enhance phone screening skills. Ensure a positive candidate experience throughout the phone screening process. Answer candidates' questions about the position, and organization. Display professionalism, empathy, and respect while interacting with candidates. Uphold confidentiality and handle sensitive information with discretion.Software used:-Microsoft Outlook-Crelate.-BrightHire-TeamsTools used:-SignalHire-SalesQL-Swordfish-Interseller-HireEZ-LinkedIn Recruiter.

 Set performance goals and expectations for team members, conduct regular evaluations, and provide feedback. Facilitated daily team meetings to promote alignment, address challenges, and proactively resolve issues encountered by the team. Developed and managed weekly rosters and shift rotations for the reception team members, ensuring optimal coverage and efficient utilization of resources. Managed a diverse team of six individuals, including one Cuban, two Filipinos, one Emirati, and two Pakistanis, leveraging their unique backgrounds and skills to foster a collaborative and inclusive work environment. Foster a customer-centric culture within the team, promoting a welcoming and supportive environment. Ensure that members and guests receive exceptional service throughout their entire gym experience. Monitor customer feedback and implement improvement initiatives to meet and exceed customer expectations. Serve as the main point of contact for member inquiries, concerns, and escalations. Address and resolve member issues promptly and effectively, ensuring high levels of member satisfaction. Build and maintain strong relationships with members, cultivating loyalty and retention. Proactively communicate with members to inform them about new services, promotions, and upcoming events. Collaborate with other departments, such as sales, fitness, and operations, to ensure a seamless member experience. Liaise with the sales team to address member inquiries related to membership, pricing, and services. Work closely with the fitness team to understand and support members fitness goals and challenges. Coordinate with the operations team to ensure the smooth operation of all customer service-related processes. Conduct regular inspections of the entire gym to ensure the integrity of furniture, equipment, and facilities, and provide immediate supervision or attention to any areas requiring assistance.

 Collaborate with the administrative team to ensure cohesive and consistent support across the organization. Handle additional administrative tasks and projects as assigned by management. Streamline administrative processes and develop efficient workflows to optimize productivity. Collaborate with cross-functional teams to ensure seamless coordination and execution of tasks. Track and manage project deliverables, deadlines, and progress, keeping stakeholders informed. Identify areas for process improvement and implement solutions to enhance operational efficiency. Arrange local and international travel itineraries for Chinese staff, including flights, transportation, and accommodations. Coordinate visa processing and ensure compliance with travel regulations and requirements. Research and book the most cost-effective and convenient travel options. Communicate travel details and provide necessary documentation to staff members Ensure that accommodations for Chinese staff meet their needs and preferences. Coordinate with hotels or housing providers to secure suitable lodging options. Confirm reservations, manage room assignments, and handle any special requests. Ensure that accommodations are equipped with necessary amenities and supplies. Collaborate with travel agencies to gather travel-related information and requirements. Assist in obtaining necessary travel documentation, such as passports and visas. Coordinate with relevant stakeholders to facilitate smooth transitions and resolve any travel-related issues. Maintain accurate records and documentation related to travel and accommodations. Serve as a primary point of contact for Chinese staff regarding travel and accommodation arrangements. Provide timely and accurate information regarding travel itineraries, transportation, and accommodation details. Assist in orienting Chinese staff to the local area and provide guidance on local services and amenities.

 Supervise and provide guidance to restaurant staff, including servers, hosts/hostesses, and other team members. Conducting daily team meetings to ensure everyone is aligned and progressing effectively. Schedule shifts, manage staffing levels, and coordinate break schedules to meet operational needs. Conduct regular performance evaluations and provide constructive feedback to team members. Ensure that guests receive the highest level of service and attention throughout their dining experience. Lead by example and maintain a professional and friendly demeanor with guests and team members. Resolve guest concerns or complaints promptly and efficiently, striving to exceed their expectations. Monitor guest satisfaction and feedback, taking appropriate actions to enhance the dining experience. Oversee the daily operations of the restaurant, ensuring smooth service, timely food delivery, and efficient workflow. Coordinate with the kitchen and other departments to ensure seamless communication and smooth operations. Monitor table turnover, seating arrangements, and reservation management to optimize guest flow. Maintain cleanliness, hygiene, and safety standards in compliance with health and sanitation regulations. Stay updated on the restaurant's menu offerings, ingredients, and preparation techniques. Train team members on menu knowledge, making recommendations, and providing accurate information to guests.

Administrative Support: Provide general administrative support to the company, including managing phone calls, emails, and correspondence. Maintain and organize office files, documents, and records in both physical and electronic formats. Prepare reports, presentations, and other business documents as required. Assist in the preparation and coordination of meetings, conferences, and appointments.Office Operations: Manage office supplies inventory and place orders when necessary. Coordinate and schedule maintenance and repairs for office equipment. Oversee the maintenance of a clean and organized office environment. Handle incoming and outgoing mail, including distribution and record-keeping.Communication and Coordination: Act as a point of contact for internal and external stakeholders, responding to inquiries and providing necessary information. Collaborate with other departments to ensure effective communication and smooth workflow. Assist in preparing and disseminating internal communications and announcements.Record-Keeping and Compliance: Maintain accurate and up-to-date records, databases, and filing systems. Ensure compliance with company policies, procedures, and relevant regulations. Assist in monitoring and tracking project timelines, deadlines, and deliverables.

Ufone Telecommunications offered a significant platform for individuals starting their careers or those with specific skills looking to showcase their abilities. Personally, I had the privilege of launching my career with this organization, and it proved to be a valuable experience for anyone aspiring to succeed in their chosen path. Manage large amounts of inbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets. Follow SOPs.