My roles troughout 1.5 year program in three different rotation (CX, Agency, and Digital Commerce):- Organized CX workshop for relevant business user to enhance NPS score- Conducted offline customer centric events to understand more on customer journey pain points- Assisted project of customer journey transformation to enhance customer experience from purchasing, servicing, and claims- Formulated a new Agent ranking system to drive segmented campaign and sales training.- Helped to monitor forecast of Agent APE, VNB, and cases.- Refined digital Agent referral model to scale up Offline-to-online business- Periodically onboarded and activated digital Agents and Affiliates using thematic campaign, contest, and offline activation

- Assists sellers in TikTok Shop to maintaince their target GMV with the support of short videos and livestreaming.- Help AM to run and organize campaign for sellers to attend.- Listed and acquired new sellers to the emerging ecosystem in TikTok Shop.

My roles in the company:• Used Ripple10, a digital listening product of IVOSIGHTS by analyze extended social media data for 4 big clients in average per month such as Indomie, Warunk Upnormal, government and Indonesia’s SMEs.• Conducted 1 digital assets performance data report per day which will be presented to the stakeholders.• Analyzed company’s social media performance via SocialBakers, Ripple10, and Crunchbase.

Mejakita is Indonesia #1 Peer to Peer Learning Platform where we help students to solve daily exercise, exams, going to university, and discover their potentials through educational programs.My roles in the company:• Navigated the Creative Team achieving company growth over 100%+ followers from 10k to 23k and 30% engagement rate in our Instagram & Twitter account in 4 months.• Reinforced 60% increases in customer interaction by redesigning company identity.• Collaborated with Director of Marketing to determine weekly and seasonal marketing campaign.• Managed to write 10-14 stories weekly with a new content strategy.• Coordinated to CEO for social media budget and average costing for each promotional post.• Supervised the creative experience of pitch desk documents to the Investors.• Evaluated social media data (engagement, average like, and click per post) of daily marketing campaign for content planning purpose).

Accepted as an awardee of GenBI Scholarship of Bank Indonesia in ITB

Akademis.id is an educational platform where we help high school students apply for their desired universities. We develop weekly tryout sessions and daily content for enhancing students' knowledge about college life issues.• Spearheaded 10 people in the Marketing Division with dynamic weekly sprint.• Succeeded to increase 179.000 followers within 9 months of active work.• Gathered over 70.000 participants in average to join the Try Out by managed the creative promotional content.• Responsible to actively raise social media’s growth up to approximately 100.000 visitors in average.• Supported the company to be selected as one of startups in Bandung to join incubation program at The Greater Hub, SBM ITB Business Accelerator and Incubator. • Initiated and managed 3 daily carousel contents, 1 weekly podcasts, and 2 audio series on omnichannel platform (Instagram and Spotify).• Achieved 3498% growth in social media vs 30% budget