Moises Fajardo Email & Phone Number

Chihuahua, Mexico

Ciudad Juarez, Chihuahua, Mexico

Achievements: FY2020 customer portfolio account growth of $7.9M USDFY2021 customer portfolio account growth of $9M USD1 new customer added to portfolioCustomer Satisfaction improvement based on monthly scorecard performance.Responsibilities: High level customer satisfactionEffective on-boarding of new customers and existing onesSales target.

Juarez, Mexico

New product introduction team coordination

Ciudad Juarez Centro, Chihuahua, Mexico

• Achievements:
• Submitted to and obtained FDA approval for TXM Microcatheter 21/25, TXM Guiding Catheter
• Submitted for approval TXM Guiding Sheath
• Submitted to and obtained FDA approval for TXM Support Catheter and TXM Hydrophilic Guidewire
• Successful transfer of NumBee Painless Anesthesia Delivery project from California to Mexico Responsibilities:Manage new product launches to FDA and CE Mark approvals, coordinate internal and external biocompatibility.

Achievements:- Reduced PPMs 78%, from 5,800 to 1,200, February to May.- Customer in SLP Mex. able to reduce chargebacks 63%, from 69K to 25K, through proper data management, improving communication and customer satisfaction.- Customer in WP USA. Reduced chargebacks due to quality issues by 50% by improving team ownership, proper root causing and follow up.

Cd Juarez, Chihuahua

Responsibilities: Manage new product launches to FDA and CE Mark approvals, analyze and follow up production and delivery performance, review and analyze quality rejections to eliminate waste, lead new production/prototype areas budgeting, quoting and implementation.

• Achievements:
• Lead flawless launches for CD391 Ceramic, CD533 60% Korean Export, CD391 Terracota, CD533 Gobi and CD533 Black Label
• Lead the fast track turnaround of samples and improve timing from 6 weeks to 2 weeks
• Clean back log pending implementation of engineering changes in 3 months from taking over position
• Improve on time delivery in 90% YOY 2013 – 2014
• Improve customer communication and strengthen relationshipResponsibilities: Manage new product launch and change management for the Ford CD4 program that represented the 45% of the operation in San Lorenzo Sewing.

• Achievements:
• Reduced quarterly customer charge backs 70% 2012 vs 2013 for top 1 customer. Obtained most improved customer award nomination from customer/competitor
• Improved plant TPPMs 15% in Q2 and Q3
• Reduced warranty charge backs 22% by creating a charge back protocol with the customer
• Improved customer relationship based customer data analysis and scheduled visits to review overall program performance
• Team performance improvement by creating standard reaction plans to reduce impact and promote team work