Moises Fajardo Email & Phone Number

Chihuahua, Mexico

Chihuahua, Mexico

Ciudad Juarez, Chihuahua, Mexico

Achievements: FY2020 customer portfolio account growth of $7.9M USDFY2021 customer portfolio account growth of $9M USD1 new customer added to portfolioCustomer Satisfaction improvement based on monthly scorecard performance.Responsibilities: High level customer satisfactionEffective on-boarding of new customers and existing onesSales target achievementDevelop strategic action plans for budget or schedule deviations occurFocus on growing and developing existing customersLead customer account reviewManage and develop customer accountsPricing and profitability strategy and negotiations Drive stocking agreements

Juarez, Mexico

New product introduction team coordination

Ciudad Juarez Centro, Chihuahua, Mexico

Achievements:• Submitted to and obtained FDA approval for TXM Microcatheter 21/25, TXM Guiding Catheter• Submitted for approval TXM Guiding Sheath• Submitted to and obtained FDA approval for TXM Support Catheter and TXM Hydrophilic Guidewire• Successful transfer of NumBee Painless Anesthesia Delivery project from California to Mexico Responsibilities:Manage new product launches to FDA and CE Mark approvals, coordinate internal and external biocompatibility tests, coordinate and follow up internal bench testing, analyze and follow up production, review and analyze quality rejections to eliminate waste, lead new production/prototype areas budgeting, quoting and implementation.Manage and coordinate new product implementation activities between customer and multifunctional team.

Achievements:- Reduced PPMs 78%, from 5,800 to 1,200, February to May.- Customer in SLP Mex. able to reduce chargebacks 63%, from 69K to 25K, through proper data management, improving communication and customer satisfaction.- Customer in WP USA. Reduced chargebacks due to quality issues by 50% by improving team ownership, proper root causing and follow up to on time closure.- Customer in Mgm USA. Reduced warranty cost by 15% by analyzing data and negotiating with customer.- Reduced sorting periods 75% by negotiating with customer, validating sorting activities with sorting company and ensuring clean points from production lines.- built strong relationship with customers through hard work, honesty and follow up.Responsibilities: plant representative to customers, manage customer complaints and chargebacks, on site sorting negotiations, customer audits and visits, on site personnel training and development, in house containment area and warehouse containment improvements and effectiveness.

Cd Juarez, Chihuahua

Responsibilities: Manage new product launches to FDA and CE Mark approvals, analyze and follow up production and delivery performance, review and analyze quality rejections to eliminate waste, lead new production/prototype areas budgeting, quoting and implementation.

Achievements:• Lead flawless launches for CD391 Ceramic, CD533 60% Korean Export, CD391 Terracota, CD533 Gobi and CD533 Black Label• Lead the fast track turnaround of samples and improve timing from 6 weeks to 2 weeks• Clean back log pending implementation of engineering changes in 3 months from taking over position• Improve on time delivery in 90% YOY 2013 – 2014• Improve customer communication and strengthen relationshipResponsibilities: Manage new product launch and change management for the Ford CD4 program that represented the 45% of the operation in San Lorenzo Sewing Facility (1,800 veh sewn per day), analyze and monitor customer requirements for new products, material procurement during pre-production phases, supply chain launch readiness, customer management and overview communication between platform, Design & Development, Cost Engineering and Quality, overall new product launch planning and follow up to execution with program CFT to ensure flawless launches.

Achievements:• Reduced quarterly customer charge backs 70% 2012 vs 2013 for top 1 customer. Obtained most improved customer award nomination from customer/competitor• Improved plant TPPMs 15% in Q2 and Q3• Reduced warranty charge backs 22% by creating a charge back protocol with the customer• Improved customer relationship based customer data analysis and scheduled visits to review overall program performance• Team performance improvement by creating standard reaction plans to reduce impact and promote team work• Increased customer evaluation in official score cards from an average of 65 to an average of 90Responsibilities: Plant representative to OEM to review overall program performance, supervise QA team in the shop floor to maintain focus and keep metrics below goals, oversee CPA for daily liaison reports from all customer locations, coordinate cost recovery for supplier quality defects in house and with the customers, lead CFT through CPA analysis and 8D completion, create quality containment plans for new programs/launches.