Business Systems Analyst for Cinch Connectivity Solutions

Project Engineer developing software for Universidad Tamaulipeca.

IT project manager implementing custom software for 1D-2D labeling system, inventory management and system integration with IBM-XA ERP.

Best performance for 2 years as L1 global help desk agent for approximately 5,500 users in over 30 countries across five continents.Main function was to answer, triage, prioritize and resolve incoming helpdesk tickets through the service desk system where users experience issues with hardware, software, networking and othercomputer-related technologies globally.

Projects with the highest impact done for Celaya, Reynosa and McAllen locations:• Barcode system for finished goods and raw material. System integration with IBM ERP(AS400/XA) and CAM system allowing sharing data between Logistic, QA, Engineer, Import/Export and production departments. Hutchinson traceability, inventory control, finished goods container labeling and QAinternal audits are based on this system.• QAaudit system for shipping final product where the correct labeling is verified. System integration with IBM-AS400 to validates ASN.• Expedites manager system for expedite process enforcing the business rules to prevent expedite unjustified expenses.• Cafeteria services manager including cafeteria kiosk with a touch screen and a webcam to handle all cafeteria services and prevent unjustified cafeteria invoices. System integration with TRESS system.• Plant 1, plant 2 and McAllen warehouse location startups, 60% IT expenses reduced, policies implementation, and other minor projects

Software Developer for 9 years. Main project was the production schedule. Tier 1,2 and 3 support. Network administrator.