IT Engineer with extensive 5+ years of experience in System Administration, Network Management, Technical support, and Helpdesk support. Strong knowledge of Windows servers and maintaining desktops, laptops, printers, CCTV, and other communication devices. Working in a challenging IT support role to grow the organization, and develop my career with responsible work and ambitious goals.- Managing and Monitoring Firewalls and switches - Managing Windows Server, Azure AD, and Office 365 admin center - Provide technical support to internal and remote users - Antivirus protection CrowdStrike, McAfee, Microsoft Defender, Kaspersky - Helpdesk managing using ManageEngine ServiceDesk Plus and BMC Remedy - Cloud platform Azure, AWS, OneDrive, SharePoint - Patch management using ManageEngine end point center, Microsoft SCCM, and PDQ deploy - Manage encryption Symantec Endpoint encryption and BitLocker