In 2014, I begin my career in the hospitality industry, where I was given the responsibilities of an Assistant Restaurant Manager in a high turnover chain restaurant located in the center of Kuala Lumpur (Midvalley chain and KLCC chain). After a year of service, I was promoted to Head of Restaurant for another smaller high turnover restaurant, located in Ampang Jaya. During my service at the Ampang Jaya outlet, I manage to increase the cleanliness rate and sales for the outlet, and at the same time manages to decrease the cost of the restaurant's operation. In the end quarter of 2015, I changed my career direction to administrative, in which I was given a role as an Operation Executive. There I've been exposed to a lot of administration work and small project handling during my working experience here. My roles include being in charge of staff scheduling and staff deployment to manage all necessary client requirements, assisting the Outlet Manager in achieving monthly KPIs set by Management, and I was in charge of documentation of all set meetings – minutes and all necessary paperwork. My services in the company end in 2016, and right after I took a career break for my well-being. In the first quarter of 2017, I've begun my career as a Project Executive in Big Bad Wolf Sdn Bhd, a company that runs book sales events locally and internationally. During my services in Big Bad Wolf Sdn Bhd, I have learned how to negotiate with suppliers, documentation, budgeting, hiring, training, manage accommodation for the traveling team, customer inquiries and coordinate with the Marketing team on site. Not long after, I was promoted as Senior Project Executive, and I am naturally given the opportunity to lead and manage my own cashier team for the events. Throughout my services with the company, I've managed to help them to reduce manpower costs by coming up with different approaches to manpower turnover since the sale events run for 24 hours. My years of experience in the industry have provided me with the confidence that will ensure I am a valued employee of the company. Once the economy starts to improve after the pandemic, the company once again hired me as an Administrative Executive, in which I was given the responsibility to manage their books inventory and information. However, in 2021, I took a break from my career. Currently, I am a freelancer that provides writing/proofreading services, and I am open to any opportunity given to me.
Freelance
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Data Entry ClerkFreelance Mar 2023 - PresentMalaysia
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Freelance WriterFreelance May 2022 - Feb 2023Kota Kinabalu, Sabah, MalaysiaI'm providing writing and proof-reading services
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Administrative ExecutiveBookxcess Dec 2020 - Sep 2021Shah Alam, Selangor, MalaysiaMy role includes: 1) Coordinating with Procurement Department on book images and stocks.2) Extracting book information, such as ISBN, synopsis, book category, weight, size, and images.3) Update/create the book’s information into Shopify.4) Prepare master lists of books recorded and report using Microsoft Excel (Vlookup, Pivot Table, Conditional Formatting)5) Using Shopify to upload and update the book's information to reflect on the company's website.6) Assisting the Customer Service department to attend customers' inquiries. -
Senior Project ExecutiveBig Bad Wolf Books Feb 2019 - Apr 2020Shah AlamMy roles include: 1) Posted as one of the Chief Cashiers in the Cashier Team.2) Managed required manpower for Cashier Team for all sales handled.3) Providing training to the contract cashiers for each event. 4) Managed all necessary daily reporting for the CEO and Finance Department.5) Implemented a simplified manpower system for all local sales that successfully reduce manpower costs by 15%.6) Lead internal Administration Team from the end of 2019 to 2020.7) Coordinated the Profit & Loss Sheet for all sales handled - this is done before the final presentation to Project Lead, CEO, CMO, and CFO.8) Fully in-charged of all flight travel arrangements and accommodation bookings for HQ team that leaves KL, HQ to attend international sales.9) Work very closely with Marketing Team to ensure all necessary Marketing communications are smoothly carried out on-ground.10) Coordinated and managed all Customer requirements in the capacity of Chief Cashier with the support of the Marketing Lead of all sales. -
Project ExecutiveBig Bad Wolf Books Sdn Bhd Mar 2017 - Jan 2019Shah AlamManaging event for Big Bad Wolf Books events, mainly overseas events; includes:1) In charge of sourcing for vendors – from quotation stage to payment stage.2) Fully manage manpower resources including sourcing, scheduling, attendance, payments, safety, and disciplinary.3) Fully in charge of all flight travel arrangements and accommodation bookings for the HQ team that leaves KL, HQ to attend international sales.4) Managed all top-up and refreshing of all sales space and book display space available at all sales.5) Work very closely with Marketing Team to ensure all necessary Marketing communications are smoothly carried out on-ground.6) Assisting in receiving and packing containers for all international sales.
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Operation ExecutiveAllwaysworld Sdn Bhd Oct 2015 - Jul 2016Ampang JayaI've been exposed to a lot of administration work and small project handling during my working experience here. My roles include: 1) In charge of staff scheduling and staff deployment to manage all necessary client requirements.2) Assisting the Outlet Manager in achieving monthly KPIs set by Management.3) In charge of documentation of all set meetings – minutes and all necessarypaperwork required on next steps and next meetings.
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Assistant Restaurant ManagerSushi Kin Sdn. Bhd. Feb 2014 - Sep 2015Klang Valley, MalaysiaManaging high volume branch, Mid Valley, and KLCC branch. during this job, I've developed confidence in facing customers. In 2015, I was promoted to Head of Restaurant in the Ampang Jaya branch, in which I am fully responsible for the maintenance and all other operational requirements for the outlet including licensing, hiring, staff training, food quality, and preparation. During my time in Ampang Jaya, I successfully:1) Increased outlet sales by 20% and upgraded the outlet’s cleanliness status based on Jabatan Kesihatan set standards from Level C to Level B. 2) Increased customer satisfaction level by 50% in the first month.3) Reduced food wastage by limiting unnecessary food mass production and reorganizing food chiller/freezer and other food storage.4) Reduced the restaurant cost overall by arranging an effective working schedule for workers.
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InternshipSajibumi Sdn Bhd Mar 2012 - Sep 2012Kuala Lumpur International AirportWas exposed to basic restaurant management, example: staff management, restaurant audit documentation, basic procurement.
Siti Nur Fajrina Rusman Education Details
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University Of Malaysia SabahFood Science And Technology -
Labuan Matriculation CollegeLife Science
Frequently Asked Questions about Siti Nur Fajrina Rusman
What company does Siti Nur Fajrina Rusman work for?
Siti Nur Fajrina Rusman works for Freelance
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Siti Nur Fajrina Rusman's current role is Freelance Data Entry.
What schools did Siti Nur Fajrina Rusman attend?
Siti Nur Fajrina Rusman attended University Of Malaysia Sabah, Labuan Matriculation College.
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