Fakher Aldin A. Email & Phone Number

Mississauga, Ontario, Canada

• Working at the office daily to efficiently resolve client issues submitted through clients' emails and helpdesk calls
• Troubleshooting competencies to resolve users software/hardware issues
• Monitoring performance and troubleshooting customers’ systems (workstation/server/network/Cloud and Back Ups)
• Supporting operating system releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities
• Installing, diagnosing, repairing, maintaining, and troubleshooting all PC/server, hardware, and equipment to ensure optimal site performance
• Supporting smartphones and tablets: configuration and synchronization support

Al Khobar, Eastern, Saudi Arabia

• Provided daily technical support activities on desktop/laptop support, data network, servermanagement, and telephone services.
• Supported, troubleshot, and migrated in Windows, Office, and ERP. Administered Active Directoryand maintained user accounts and permissions.
• Responded to assigned tasks in compliance with staff onboarding and offboarding procedures.
• Managed and maintained security and backup of assigned site infrastructure and ensuredcompleteness of backup and deployment of security patches.
• Ensured minimal service disruption responding and resolving alerts for critical infrastructures and escalated as needed with vendors and management.
• Handled video conferencing and other audio/video equipment and technologies to support remote meetings.

Al Khobar, Eastern, Saudi Arabia

Executed systems analysis, infrastructure hardware, installation, and customization of hardware vendor software/tools to ensure the timely delivery of quality products/functions following standards and methodology.Installed, configured, and troubleshoot Windows for all versions (hardware, updates, registry, policies, application configurations.

Dammam, Eastern, Saudi Arabia

Completed the biggest project in CCTV, Networking, and NAS for 500 Cameras installed in Qatar stadiums for 28 days continuously.Designed the cameras locations, network switches, NAS, connectivity alignment, configuration and tested the connectivity designed layouts.Supervised the team and followed up on the delivery of the materials. Undertook multi.

Amman, Jordan

Handled maintenance for computers and laptops (Windows, Office) and carried out important tasks such as data backup and hard disk recovery.Installed cabling for network, voice, data, or other as required and configured, service & repair of phone systems, both standard & VoIP solutions.Repaired and installed service for security systems, AV systems &.