Fakher Aldin A. Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Working at the office daily to efficiently resolve client issues submitted through clients' emails and helpdesk calls• Troubleshooting competencies to resolve users software/hardware issues• Monitoring performance and troubleshooting customers’ systems (workstation/server/network/Cloud and Back Ups)• Supporting operating system releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities• Installing, diagnosing, repairing, maintaining, and troubleshooting all PC/server, hardware, and equipment to ensure optimal site performance• Supporting smartphones and tablets: configuration and synchronization support• Resolving back up issues• Identifying solutions for network security; provide Spyware, Adware, and virus protection• Supporting all customer software issues: MS Office, Office 365, Sharepoint, specialized legal or accounting software, etc.• Creating/updating all user documentation by maintaining detailed, accurate and timely ticket records in our in-house software• Collaborating and brainstorming with other technical team members, as required • Recommending improvements to process/procedures for approval by the President• Setting up and configuring outgoing hardware, as needed

Al Khobar, Eastern, Saudi Arabia

● Provided daily technical support activities on desktop/laptop support, data network, servermanagement, and telephone services.● Supported, troubleshot, and migrated in Windows, Office, and ERP. Administered Active Directoryand maintained user accounts and permissions.● Responded to assigned tasks in compliance with staff onboarding and offboarding procedures.● Managed and maintained security and backup of assigned site infrastructure and ensuredcompleteness of backup and deployment of security patches.● Ensured minimal service disruption responding and resolving alerts for critical infrastructures and escalated as needed with vendors and management.● Handled video conferencing and other audio/video equipment and technologies to support remote meetings.

Al Khobar, Eastern, Saudi Arabia

Executed systems analysis, infrastructure hardware, installation, and customization of hardware vendor software/tools to ensure the timely delivery of quality products/functions following standards and methodology.Installed, configured, and troubleshoot Windows for all versions (hardware, updates, registry, policies, application configurations, backups).Troubleshot, managed, monitored, and maintained servers and hardware such as computers, printers, connectivity.Provided administration and support of Active Directory and associated policies, business single sign-on solution (Ping Identity), Internal User and Server Certificate Authority (Digicert), and any in-house applications.Maintained, installed, and configured IP telephony, video conference, audio conference, include SIP solutions belonging to the interactive projector.Handled remote Management and networking roles (VLANs, cabling, subnetting, wireless access points).

Dammam, Eastern, Saudi Arabia

Completed the biggest project in CCTV, Networking, and NAS for 500 Cameras installed in Qatar stadiums for 28 days continuously.Designed the cameras locations, network switches, NAS, connectivity alignment, configuration and tested the connectivity designed layouts.Supervised the team and followed up on the delivery of the materials. Undertook multi projects for Aramco Co. for Mobotix CCTV (cover the gates, aviation, petrol sites, and admin. buildings) Netgear NAS, and integration with other systems. Generated integration between VoIP, CCTV, and AD. Built, troubleshot & updated NVR computers, IP cameras, VOIP devices, networks, routers, and related equipment.

Amman, Jordan

Handled maintenance for computers and laptops (Windows, Office) and carried out important tasks such as data backup and hard disk recovery.Installed cabling for network, voice, data, or other as required and configured, service & repair of phone systems, both standard & VoIP solutions.Repaired and installed service for security systems, AV systems & related applications.Maintained and installed services for commercial & consumer clients both on-site and in-shop.