Fakhir Imran Razi Email & Phone Number

Lahore, Pk

I and Syed Daniyal co-founded RGB LOGIX, an e-commerce agency focused on helping clients succeed. With over four years of experience in the e-commerce industry, our goal was to provide better services than anyone else. Our past experience in customer service and support roles has helped us grow immensely in a short time due to our extensive background. We believe in working hard for our clients, bringing in the best experts, and creating systems that help businesses grow online.Our mission is clear: we want to empower e-commerce businesses. We know every client is unique, so we work closely with them to meet their specific needs. When clients choose us, they gain the knowledge and support to sell on major online marketplaces and reach their business goals. Our team includes skilled professionals who are experts in the e-commerce field.

I started learning Amazon freelancing while working at my job because I was eager to grow professionally and explore new opportunities in the e-commerce space. Recognizing the potential of the Amazon marketplace, I dedicated my time to understanding how e-commerce industry works.After completing my learning and obtaining certification, I became a Virtual Assistant Freelancer, providing services while still employed. This role allowed me to gain valuable practical experience in e-commerce, further enhancing my skills in e-commerce. Balancing my job responsibilities with freelancing, I gradually built my expertise and confidence in the field.Through this journey of self-education and hands-on experience, I successfully transitioned into becoming my own boss in the e-commerce sector. This experience positioned me to understand market trends and consumer behavior, leading to greater opportunities for success in my business.

Lahore, Pk

I assist the manager in planning and executing customer service functions, coordinating and assigning daily workloads to the customer service team. I supervise the team to ensure they provide excellent service and promptly address customer inquiries and concerns in a professional manner. I help resolve employee issues and foster a customer-focused environment by organizing training to meet departmental objectives. Additionally, I ensure the team follows company policies and procedures and assist in employee recruitment, training, and performance evaluations. I resolve escalated and complex customer issues on time and provide backup support to team members when needed. My goal is to deliver world-class service to ensure customer satisfaction by anticipating their needs, identifying problems that affect service quality, and recommending best practices to meet service level agreements and improve overall customer satisfaction.

Lahore, Pk

I am responsible for managing follow-ups and escalations to provide round-the-clock support services to various customers through both emails and phone calls. My role involves ensuring that all relevant customer data is accurately populated in Microsoft CRM, which is crucial for maintaining organized records and facilitating effective communication. I prioritize timely responses to our valued customers across the country, helping to foster positive relationships and improve overall customer satisfaction. I focus on meeting our service KPIs, as outlined in our various service level agreements (SLAs). This involves regularly monitoring performance metrics to ensure that we are delivering high-quality service consistently. Additionally, I generate reports based on management requirements to identify areas for improvement and ensure smooth service operations. In my day-to-day tasks, I directly engage with customers via telephone and email, responding promptly to any complaints or issues they may have. I take the initiative to handle and resolve customer complaints effectively, performing necessary verifications to ensure their concerns are addressed. If an issue cannot be resolved immediately, I direct requests to the appropriate resources for further assistance. Maintaining customer databases is another critical aspect of my role, ensuring that information is up-to-date and accessible. I also communicate and coordinate with internal departments, facilitating collaboration to resolve issues and enhance service delivery. This comprehensive approach helps ensure that we meet customer needs efficiently and uphold the agency's reputation for excellent service.

I co-founded a marketing agency, where I took on a significant role in shaping the company's vision and strategies. During my time there, I was involved in various aspects of the business, including developing marketing campaigns, managing client relationships, and overseeing project execution.I worked closely with clients to understand their needs and goals, helping to create tailored marketing strategies that aligned with their objectives. This involved conducting market research, analyzing consumer behavior, and utilizing digital marketing tools to enhance brand visibility.In addition to client work, I was responsible for building and leading a team, fostering a collaborative environment, and ensuring that projects were completed on time and within budget. My experience in this role helped me develop strong leadership skills, effective communication abilities, and a deep understanding of the marketing landscape, which laid the groundwork for my future endeavors in the industry.

Lahore District, Pk

I worked in the Samsung Inbound Contact Center Division, where my primary role was to provide excellent customer support and ensure customer satisfaction. I handled incoming calls, greeted customers warmly, and identified the reasons for their inquiries or issues. I resolved complaints over the phone by providing effective solutions for product malfunctions and guiding customers through troubleshooting steps. I also informed them about ongoing deals and promotions, contributing to the achievement of our service KPIs as outlined in our various service level agreements (SLAs).In addition, I worked closely with the customer service manager to maintain high standards of service delivery, ensuring that every customer interaction was handled professionally and efficiently. I compiled detailed reports on overall customer satisfaction, which helped in identifying areas for improvement. I was also responsible for maintaining and updating the customer database daily, ensuring accurate and up-to-date information for better customer relationship management.

Lahore, Punjab, Pk

I was part of the team that promoted the new OLX app specifically launched for Pakistan. As a member of the OLX Pakistan team, I was actively involved in engaging with customers to create awareness about the app and its features. My role included promoting the app through various channels, informing customers about new deals and promotions, and providing assistance to resolve any issues they faced. I ensured that our service level agreements (SLAs) were met by maintaining high-quality customer support, updating customer databases regularly, and leveraging strong communication and relationship-building skills to enhance the user experience and build a positive brand image in the market.

Delhi, Delhi, In

Manage IT and computer systems, including planning, organizing, and evaluating IT operations. Supervise IT staff through training and performance reviews. Ensure data security, network access, and reliable backups. Identify issues and implement timely solutions. Monitor system and network performance, maintain licenses, and manage upgrades. Install, configure, and maintain operating systems, software, and management tools to ensure optimal performance and efficiency.

Bachelor Of Arts (B.A.), B.A

Intermediate, I.C.S

Matriculation, Computer Science

Fba Mastery Exl | Pl & Ws, Amazon

General Commerce/Business Administration