1. I was responsible for handling query, request, complaint (QRC's) of Partners over Phone & Email.2. Processed Bookings through Amadeus basic knowledge on both these platforms.3. Delivering the highest standard of customer service.4. Building report and good relationships with all new and existing clients & ensuring their specific travel needs are met.5. Cancellation, re- issuance and Fare Rules to provide best quotes to customers.6. Responsible for reservations & ticketing for clients.7. Well conversant on international air bookings, fare rules, visa and passport rules.8. Ensure cheapest fare flight for clients.9. Report on clients reservations as per requests.10. Good liaison with airline11. Brainstorm with the Product, Pricing & Ticketing team about the destinations, air route,12. Excellent analytical, good verbal & written communications, organizational & interpersonal skills13. Issued most number of GDS Manual Tickets and Handled Group Bookings of LCC.