Falah Sheikh Email & Phone Number

• ︎ Solution Advocate: Delivered client-focused solutions (products and managed services) in Cyber Security & Networking while handling various key accounts in major industries (Government, Banking, Healthcare etc)
• ︎ Sales Strategist: Demonstrated expertise in managing the full sales cycle (pre-sales and post-sales) from prospecting and lead generation to contract negotiation and closing
• ︎ Revenue Maximiser: Developed new business and identified growth opportunities to maximize revenue resulting in repeat business and referrals while fostering trust and loyalty
• ︎ Negotiation Ninja: Negotiated complex contracts and closed agreements while assisting with challenging client requests or issue escalations with customers/vendors
• ︎ Pipeline Pilot: Prepared proposals to customer issued RFPs while forecasting and tracking key sales metrics (quarterly business results and annual forecasts) using CRM platforms and relevant applications
• ︎ Relationship Renovator: Built and maintained long-lasting relationships with technical and business team of customer stakeholders, executive sponsors, distributors and vendors

Dubai, United Arab Emirates

- Utilized data-driven insights to identify new market opportunities and expand customer base resulting in 30% increase in sales- Developed and delivered compelling sales presentations resulting in 85% closing rate- Converted business requirements to technology requirements while coordinating between customer and technical team to ensure customer related.

Sky Towers, Abu-Dhabi, UAE

• Analyzed, Processed and Interpreted various data while utilizing various industry standard software and programs.
• Presented the processed and interpreted data to the SIS panel followed by a Q & A session

• Managed Operations while leading a team in National and International projects
• Enhanced customer experience by 7% for 12,000 local and international customerswhile building customer relationships by training the staff in a fast paced environment
• Professionally mitigated conflicts in a fast-paced setting between customers
• Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability
• Consistently commended for my performance from clients and customers

Masters, Industrial/Engineering Management

Chancellors Fellowship Award (50% International Scholarship) for Excellence ▪︎Technical focus: Decision Techniques and Data Analysis.

Bachelors, Geosciences

Awarded 100% International Scholarship for full course of the Bachelors program (4 years) (Tuition + Accomodation)

Minor, Information Technology

- Human - Computer Interaction - Communication and Networking - Digital Design and Computer Organization - Object Oriented Programming.