Frank Alaniz Email & Phone Number

Tinley Park, Il, Us

Ashburn, Virginia, Us

Member of software testing and deployment group at DXC responsible for building cloud computing regulatory tracking solution systems.• Installed and maintained DXC’s Total Regulatory Solution Suite (TRS). • Authored, modified and Executed Powershell scripts for software test and deployment.• Validate to a high degree of assurance that a specific process or system will consistently produce a product meeting its pre-defined specification.• Troubleshoot and Analyze Application and OS related Issues. • Responsible for the technical consulting team’s execution and delivery of services in client engagements. Oversee logistical, operational and administrative, functions.• Provided escalated technical support to customers by handling systems-related issues. • Applied advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with standard business practices. • Performed repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigated and resolved matters of significance.

Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Defined specifications for Businessware and modified/maintained existing applications. Installed, maintained, and administered infrastructure including hardware, software, and various configurations. Deployed Windows Server, VMware systems based on business/user requirements.• Maintained BusinessWare Test Environments.• Assisted with testing and installation of BusinessWare patches. • Maintained Windows environments.• Troubleshot and Analyzed Application and OS related Issues. • Fixed and repaired BusinessWare application.

Bristow, Virginia, Us

Project to provide architecture, engineering, implementation/deployment, technical documentation, certification and accreditation, testing, deployment testing, and full Operations and Maintenance (O&M) to sustain the Enterprise Anti-Virus, Host Intrusion Prevention System Solution for the Department of Veterans Affairs. • Deployed EAV-HIPS Super-Agent Distributed Repository (SADR) at 8 VA regions across the US• Configured and verified network connectivity for CIMC and ESXi 5.5 VMware hosts on CISCO C240 hardware.• Installed multiple Super Agent Distributed Repositories comprised of a VMWare 5.5 server hosting 3 Windows 2003 R2 VMs to provide redundancy for EAV-HIPS operation for systems managed by NSOC data centers.• Operate (monitor, manage, maintain and remediate) the McAfee A/V HIPS solution and constituent parts to ensure continuous availability and acceptable performance.• Provided On-call Support for a VMware 5.1, 33 host, 130 Window Server 2008 R2 nationwide enterprise infrastructure. • Accountable for new endpoints being added to the VA infrastructure, preform backups/recoveries, identify and troubleshoot issues, preform hardware and software upgrades/patching as needed, capacity planning and license usage monitoring.• Upgraded Windows environment from 2003 R2 to 2008 R2• Responsible for Microsoft Monthly patch deployment which included review and testing patch releases, Change Order creation and verifying SCCM patch deployment.

Houston, Texas, Us

Remotely performed Wintel 2003 server builds for IBM’s Tulsa data center, with emphasis on vulnerability assessment, security compliance and resource management. Responsible for system implementation, administration, and support including performance monitoring and tuning, installs, upgrades, backups, and recoveries.• Installed a VWMare Windows 2008 Server to house Symantec Endpoint Protection Manager and migrated 116 Windows Server 2003/2008 clients from Symantec Antivirus 10.1.9.9000 to Symantec Endpoint Protection 11.0.7101• Served as Establishment of Services (EOS) focal for the activation of new servers in accordance with IBM Guidelines, ensuring full audit compliance (ITCS 104 compliant).• Performed server builds and decommissions following global server activation / deactivation procedures which included remediation of vulnerabilities and health issues.• Authored server build and patching documentation to increase consistency and productivity.• Installed tools for compliance checking, resource monitoring, backup (TSM) and antivirus.• Maintained Windows VMs in Virtual Infrastructure (VMWare 3.x) vSphere (VMWare 4.x) and legacy VMWare (VMWare 2.x) environment using Virtual Center.• Active Directory creation and maintenance of user accounts, profiles and security groups managing access to domain and local resources.• Configured embedded technology devices (RSA/IMM) using LDAP user authentication allowing secure administrator access for remote hardware monitoring and management.• Built 20 Citrix Metaframe presentation servers and added them to existing Citrix farm.• Provided local APAR patch management deployment using VMware vCenter Protect, formerly Shavlik NetChk.

Hebron, Ky, Us

Preformed Wintel server installations to met IBM’s agreement with NiSource to refresh 25% of their servers per year. Installed and configured Windows 2003 on IBM xSeries servers for migrations and consolidations.• Resolved server diagnostic light path issues by reviewing system event logs and determining the proper corrective action.• Performed Change and Incident Management utilizing the Remedy Management System• Racked and installed IBM xSeries (x3650 and X346) hardware • Performed Windows 2003 server builds• Installed tools for compliance checking, resource monitoring, backup and antivirus.• Excellent communication, worked in a fast paced environment and juggled multiple tasks effectively. • Provided technical support for Windows 2003, Citrix & VMWare

Morristown, Nj, Us

Coordinated projects for the build-out of British Petroleum’s 20,000 Sq. ft.Data Center at Chicago’s Lakeside Technology Center.• Lead contact to resolve outages and onsite issues.• Coordinated the data center’s daily activities and efforts with other groups such as the Network Operations, SAN, and Space Planning personnel to request items and resolve issues.• Escalated, to the Service Delivery Manager, issues that impacted the project schedules.• Overseen assembly, racking and patching of servers into cabinets according to data center standards.• Ensured all cables for servers were dressed in server cabinets per data center standards.• Provided hands-on troubleshooting for issues related to networking, hardware and server patching.

Armonk, New York, Ny, Us

Over the period of 11 years I provided Wintel server support for Fireman’s Fund Insurance, DOW Chemical, Washington Mutual and Lucent Technologies. Responsible for the Intel / Windows installations and satisfactory daily operation of Information Technology (IT) Operation Systems, Database Systems, and Technical Environments, as well as their technical performance and architecture. Installed new software releases, system upgrades, evaluated and installed patches and resolved software related problems. Maintained data files and monitored system configuration to ensure data integrity.

Atlanta, Georgia, Us

AT&T Global Information Solutions / NCR Corporation August 1988 – August 1996 System Support Analyst III / Operations Analyst III • Provided level 3 remote support to customers and Customer Engineers for Windows NT 3.5• Installed and maintained hardware and software on eight NCR mainframes operating under VRX and UNIX operating systems which supported 50 financial institutions in the mid-west.

Atlanta, Georgia, Us

I worked as an application programmer for each of these companys. I wrote and supported programs in VRX (NCR's assembler) and UPG for local banks in the west and northwest suburbs of Chicago.