Responsible for leading and training a team of 2 engineers.Responsible for architecting, building, and maintaining Google Cloud Infrastructure for a new application team at CVS Health, Omni.io, in modernizing the way teams interact with one another and share critical business data.Responsible for maintaining Omni.io service mesh.Responsible for taking concepts to proof of concepts, evaluation, and deployment production.Responsible for automating infrastructure with Terraform and Jenkins.Responsible for identifying requirements and stakeholders, raising requests, and tracking requests until completion.Responsible for integrating AppDynamics and Google Cloud Monitoring with Omni.io applications and systems.Responsible for supporting Omni.io releases.Responsible for developing and maintaining the Omni.io Infrastructure Disaster Recovery plan.Responsible for evaluating and pitching new tools, and building a modern CI/CD workflow to streamline distributed delivery of software to 10,000 CVS Retail Stores and edge systems.Responsible for leading, designing, implementing and supporting the delivery mechanisms, using Github Actions and Ansible, for CVS Retail Store Modernization.Key Achievements:Successfully architected, built, and launched Omni.io from the ground up to support CVS Health Blue chip initiatives.Successfully architected, built, and launched new workflows leveraging Github Actions and Ansible, to support CVS Retail Store Modernization efforts.

Responsible for migrating business critical documentation system to a more robust, scalable solution, with zero downtime.Responsible for working with key stakeholders on integrating build systems with active directory.Responsible for writing smoke tests to identify bugs and regressions.Responsible for implementing Site24x7 to monitor business critical infrastructure and services.Aided cleanup and testing of customer facing documentation.

Responsible for monitoring and maintaining FedRAMP Moderate environment for SentinelOne and its customersResponsible for writing and maintaining custom scripts and playbooks to audit the state of business critical FedRAMP Moderate systemsResponsible for interfacing with internal stakeholders to service both customer requests and internal requestsResponsible for documenting standard operating procedures.

Responsible for developing standards around Observability, Monitoring, and alerting that accurately depict service health, service uptime, and align with goals of the organization.Responsible for leading and training a team of 3 SRE’s, while ensuring standards and practices are met and adopted by the organization.Responsible for tracking, forecasting, reducing and reconciling cloud spend.Responsible for identifying and rectifying service configuration issues.Responsible for participating in a 24/7 on-call rotation.Key achievements:Star Award, 2021Reduced Public Cloud spend by $50,000/mo totaling $250,000 savings from May 2021 to December 2021.

Led a globally dispersed team of 13 engineers and Network Operations Center (NOC), to ensure 24x7 Operations and 99.99% uptime, for Kaseya Cloud Products Services and Infrastructure.Global Hybrid VMWare, AWS, and Azure environment housing 30,000 customers and over 2,000,000 unique customer systems.Managed 22 globally dispersed data centers responsible for hosting 8,000+ virtual machines and approximately 50 Petabytes of data. Evaluated current infrastructure versus the desires of the company and team, while working with vendors both, IaaS and resellers, to procure necessary capacity without compromising the integrity of production operating environments.Coordinated with vendors such as Palo Alto, Cisco, and AppDynamics to evaluate and adopt products.Led and participated in recurring cross-departmental planning sessions with Key representatives of Engineer, Product Management, and Customer Support to organize sprints, triage escalations and prioritized work accordingly.Improved BC/DR posture for multiple bread and butter SaaS Product offerings while ensuring system and service uptime.Key Achievements:Balanced budget and reduced cost of goods sold within a 12 month period. Realized savings delivered was approximately $1,500,000.00 USD.

Responsible for leading a team of 3 engineers. Maintained legacy infrastructure while shifting to newer cutting edge infrastructure.Maintained 200 domains and 60 SSL certificates. Deployed, configured systems, and forecasted capacity requirements. Managed tasks to meet business aligned quarterly goals while meeting a 99.95% SLA, for approximately 20,000 customers and over 2,000,000 systems.Set up, configured, and managed CI/CD tools such as Saltstack, Ansible, and Jenkins to streamline deployment, configuration, and cleanup of the Kaseya Traverse environments.Created custom tooling, to aid Kaseya sales in engaging Kaseya's Traverse trial customers when instances were close to expiring.Responsible for monitoring, alarming, and remediating issues and creating automated tooling to self remediate issues.Created internal runbooks with documented best practices.Created a central repository of all Cloud Operations documentation utilizing Mediawiki.Created and maintained team on-boarding documents.Developed backup and recovery strategies.Implemented and ensured consistency of server backups.Developed and Implemented patch policies.Developed and Implemented incident response procedures that played a key role in communication between customers and internal stakeholders.Orchestrated deployment of full-stack applications.Migrated production systems within a mix of private/public cloud environments with zero downtime leveraging Zerto.Key Achievements:Led an effort to clean up public cloud environments that yielded over $8,000.00/mo. net savings.Led investigation and testing of strategic business acquisitions including Unitrends and Unigma.

Leveraged configuration management and CICD tools such as Saltstack and Jenkins to deploy dynamically scalable, highly available, fault tolerant, and 99.99% reliable web applications in AWS.Designed and implemented IT operation processes in AWS.Designed and implemented rollout of Zabbix monitoring tool to all application servers. Additionally, automated the build of dynamic monitoring dashboards.Designed, wrote, and implemented the flow of Terabytes of Personal Identifiable Information data within AWS using custom Python scripts, Jenkins, and Saltstack.Implemented and managed Atlassian toolstack including JIRA, Bitbucket, and Confluence.Aided in the orchestration and Deployment of full-stack applications on Wintel and Unix systems running to support production systems and in-house development teams.Key Achievements:Designed, implemented, and successfully launched idiCore leveraging AWS, SaltStack, and Jenkins.

Responsible for implementing, managing and supporting Kaseya’s On-Demand Cloud Infrastructure and Operations, while meeting a 99.98% uptime SLA, for over 20,000 customers and 140,000+ endpoints.Monitored, managed, and repaired existing customer environments.Interacted with customers concerning operational issues.Managed successful implementations and migrations of Kaseya’s SaaS Solution between Kaseya's private clouds based on VMware ESX 5.0 and Microsoft Hyper-V.Managed LAN/WAN configuration.Worked closely with internal IT on networking security best practices and procedures.Implemented and ensured consistency of server backups on a mixture of Windows and *nux environments.Developed backup and recovery strategies.Developed and implemented patch policies.

Implemented, Managed and supported Kaseya’s On-Demand Cloud Infrastructure and Operations, while meeting a 99.95% uptime SLA, for over 20,000 customers and 140,000+ endpoints.Monitored, managed, and repaired existing customer environments hosted in-house.Interacted with customers concerning operational issues.Managed successful implementations and migrations of Kaseya’s SaaS Solution using Amazon EC2 solutions, RackSpace Dedicated Servers and finally Kaseya’s own private cloud based on VMWare 5.0.Managed LAN/WAN configuration.Implemented and ensured consistency of server backups on a mixture of Windows and *nux environments.Developed and Implemented Disaster Recovery procedures.Key Achievements:Managed 60 customer migrations from virtual environment to off site on-premise environments.Customer migrations resulted in $1,500.00/mo in savings.

Assisted attorney's with day-to-day in and out of office tasks.; Helped with many aspects of trial preparation.Importing documents to Casemap and Sanction, and electronically bate labeled documents.

Interacting and assisting educational professionals with educational products that they were either looking to purchase or needed help locating. Day to day cashier and floor representative including balancing cash at the end of the work day, cleaning up the workspace, answering customer questions, and answering phone calls.