Mobile technician performing the following repairs;ADAS calibration Diagnostic scanningAirbag replacementEngine or Drivetrain R&I’sSuspension Replacement and R&I’sComplete interior R&I’sModule ProgrammingWire repairs

Manage operations within the repair shop directing daily operation including the completion of quality vehicle repair prior to sale in a timely manner and according to established quality standards of customer or account requirements. Purchase equipment, materials and supplies for the mechanic shop and oversee maintenance and protection of shop equipment.Provide and maintain safe work environment by explaining, monitoring and enforcing required Auction safety procedures and complying with OSHA requirements.Work with other managers and staff to provide quality product to customers and resolve potential problems.Maintain and develop mechanic shop staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.

Represented as both technical consultant and account executive. Responsible for the verification of technical documents in all training and sales. Present to potential clients and company president the Electric Wiring Diagram and Air Conditioning simulator. Test all new products and application to ensure operation and accuracy. Involved in up to 8 projects and budgets while performing meetings to discuss projections and standings with clients.✯ Presented for client at annual Automotive Training Managers Council. Took part in development of customer's first live broadcasting event.

Successfully provided exceptional customer service. Managed all functions of the business including the daily operations, monthly/yearly expense reports, and customer contracts. Implemented strategies to market services and increase customer acquisition. Moved locations and grew client base from 10 to over 50 monthly clients.

Excelled in all areas involving field commissioning, repair, troubleshooting, and maintenance of Proterra’s hybrid and electric transit buses. Addressed management and client service representative concerns. Ensured overall quality control. Involved in inventory and updating company software and technology.

Ensured the highest quality of customer service and interaction on a daily basis. Manage day-to-day operations with focus on efficiency and performance. Managing shop team, parts operations and scheduling. Performed service writing, counsel, daily interaction with engineering team and initiated opening of satellite repair facility. ✯ Implemented management strategies that increased gross profit by up to 60% and reduced monthly man hours by 30%.

Swif Motors was a parts supply company for Lamborghini's. On special occasions repairs and service for Lamborghini's and Ferrari's was available.

Provided assistance in securing Karma Hybrid deposit orders. Managed all technical assistance requests in relation to repair concerns. Developed feedback on the scan-tool operation of the Fisker Workshop Tester to diagnostic engineers. Lead technical talks with technicians all over North America and Europe on a monthly basis. Took part in daily company meetings to discuss potential resolutions and/or field concerns.✯ Directly involved in ‘2012 Karma’ the initial launch of Fisker’s first vehicle.

Provided technical training classes in various settings to assist in obtaining valuable automotive information. Ensured technicians could maximize their time by repairing correctly the first time. Suggested strategies to thoroughly improve course structure and development. Managed training schedule for location.✯ Provided the most relevant information to leading edge technicians to better understand the automotive industry and manage in a more highly efficient manner.

Implemented performance schedule maintenance and repaired customer issues regarding luxury sports cars. Effectively managed customer concerns with a commitment to satisfaction and efficiency. Successfully followed dealership procedures in regards to claiming warranty repair reimbursement. Assisted team technicians with challenging projects.✯ First technician to work and repair the first twin turbo Gallardo. Key technician to work on high visibility concerns.

Automotive technician