I am a strong leader who motivates teams to achieve challenging goals while ensuring that company objectives are consistently met (and often exceeded!)

Handled billing and contract protections involving millions of dollars/day. Dealt with pricing disputes, quoted rates, and arranged contracts within the Domestic Intermodal Group. ¥ Reduced billing protections 60%, representing $1.2M drop in billing that could not be processed. Optimized amounts that could be collected and ensured positive cash flow.¥ Received positive feedback from VP in response to ability to resolve billing discrepancies.¥ Created weekly status reports, measuring progress of days outstanding (DSO) reduction, and reporting back to the Director and Assistant Vice President.¥ Modified invoicing edits, ensuring rating issues were properly addressed. Updated contracts.¥ Monitored existing and new contracts, confirming specific set-up guidelines. ¥ Updated, tracked and reported on daily, weekly and monthly fuel surcharge tables.

Ensured that adequate supply of cars existed in all terminals across Canada & US to meet market demand. Tracked and managed terminal inventory.¥ Monitored daily movement of thousands of cars, confirming terminal destination upon demand. ¥ Safeguarded movement/inventory timing, certifying efficiency and reducing customer down-time. ¥ Reported on cars that were being held by customs and arranged for their pick up once cleared.¥ Tracked cars that were damaged and once repaired, arranged for pick up and return into service.

Managed performance and system issues. Conducted root cause analysis (RCA). Developed new team skills and competencies.¥ Negotiated customer demands, changing behaviours and lowering freight disputes 62%.¥ Worked with management team that reduced days sales outstanding (DSO) from 27.32 to 17.75 within 4 years, setting record low level and improving corporate cash flow. ¥ Despite continued restructuring and movement of branch to Montreal, retained as a valuable staff member. Re-deployed into roles in Asset Management and Contract/Pricing Management.¥ Nominated for President’s Awards due to efforts that led to efficiencies and cost savings.¥ Built strong customer relations and tracked A/R, reducing 60-day-old records to zero.¥ Reorganized department, set objectives, and aligned staff, thereby improving workflow. ¥ Initiated change, co-creating 2 working procedures and preparing departmental training manual. ¥ Monitored staff performance and progress, training and developing skills, building succession plans, and developing supervisors and managers.