Falia Monday Email & Phone Number

Frisco, Texas, United States

Process request, answer calls, reply to emails, investigate client issues

Plano, Texas, United States

•Assist guest with concerns•Update guest profile using GEP•Review case for possible outside warranty assistance

Plano, Tx

• Review customers’ accounts to determine if assistance can be offered• Offering personalized customer service• Work with customers to resolve delinquencies • Provide customers with lease end options and obligations• Coordinate with dealers to assist with grounding process

Richmond, Virginia Area

• Handled administrative requests and queries from funeral directors• Demonstrated proficient customer service by developing relationships with customers• Organized and scheduled appointments• Successfully created and modified documentation necessary to execute proper funeral arrangements

Mclean, Va

• Assisted residents with inquires• Served as point of contact for internal and external clients• Resolved complex customer concerns on behalf of management• Ordered office supplies and researched new deals and suppliers

Las Vegas, Nevada Area

• Facilitated private parties and events• Provide high level of customer satisfaction• Served as a trainer for newly hired employees• Minimized escalated calls to management by effectively seeking a resolution• Assisted Chef with food preparations