Falia Monday Email & Phone Number

Frisco, Texas, United States

Process request, answer calls, reply to emails, investigate client issues

Plano, Texas, United States

• Assist guest with concerns
• Update guest profile using GEP
• Review case for possible outside warranty assistance

Plano, TX

• Review customers’ accounts to determine if assistance can be offered
• Offering personalized customer service
• Work with customers to resolve delinquencies
• Provide customers with lease end options and obligations
• Coordinate with dealers to assist with grounding process

Richmond, Virginia Area

• Handled administrative requests and queries from funeral directors
• Demonstrated proficient customer service by developing relationships with customers
• Organized and scheduled appointments
• Successfully created and modified documentation necessary to execute proper funeral arrangements

Mclean, VA

• Assisted residents with inquires
• Served as point of contact for internal and external clients
• Resolved complex customer concerns on behalf of management
• Ordered office supplies and researched new deals and suppliers

Las Vegas, Nevada Area

• Facilitated private parties and events
• Provide high level of customer satisfaction
• Served as a trainer for newly hired employees
• Minimized escalated calls to management by effectively seeking a resolution
• Assisted Chef with food preparations