Falk Rauscher Email & Phone Number

Hamburg, Hh, De

Hamburg, Germany

Manager Crewing (04/2012 until 12/2014)Quality Manager Crewing (01/2015 until 06/2024)Quality Manager Shipmanagement (since 07/2024)“Specialist with strong leadership in crew and quality management with extensive expertise in strategic deployment planning for seafarer. Successful in developing and optimizing global processes and implementing a quality management system according to ISO 9001:2015. Specialized in leading intercultural teams, ensuring regulatory compliance and implementing efficient, future-oriented solutions. Constantly taking on more complex, globally oriented tasks, from operational planning to the implementation of quality standards at company level. Sustainably ensuring operational excellence through a combination of data-driven decisions, effective team leadership and a clear customer focus.”• Leading and improving global teams and processes to optimize resource utilization and increase efficiency• Developing and implementing quality management systems (ISO 9001:2015) and creating quality awareness through training and development initiatives• Improving compliance and transparency by monitoring regulatory and other requirements and introducing KPIs and data governance• Designing training programs and cadet initiatives to increase the skills and retention of crew members and taking into account socio-economic factors for them and their families• Reducing costs and increasing efficiency through process harmonization, contract standardization and digitalization• Increasing process quality and data transparency through continuous improvement, internal audits and data analysis for informed decision-making• Building and maintaining close relationships with agencies, customers and stakeholders to increase service quality and customer satisfaction

Limassol, Cyprus

"Responsible for crew management for up to 500 crew members for cargo and tanker ships of well-known German shipping companies, including Hapag-Lloyd."• Leading a team to execute crew changes, including all necessary visa, transportation, accommodation and other arrangements in close cooperation with the agency network• Conducting contract negotiations and supervising the drafting of contracts for crew members in compliance with applicable wage scales and tariff conditions as well as international, national and organizational regulations

Worldwide

• Watchkeeper as navigator and responsible for the signal section on board• Instructor of officer cadets in troop service and in the medical area

Diplom-Kaufmann, Business Administration

Intermediate Examination, Business Administration - International Management