Simon Falk Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Leading strategic and tactical marketing initiatives, campaigns, and projects from inception to execution. Shaping the company's positioning and spearheading complex cross-department projects for success.

Stockholm, Stockholm County, Sweden

Project manager for Klarna's in-house creative agency, Responsible for the strategy, planning, and execution of B2B and co-marketing campaigns in both the US and Europe. Worked with world-renowned global brands in various retail industries. This included both targeting them (B2B) and then collaborating with them (B2C) to achieve successful campaigns.

Stockholm, Stockholm County, Sweden

Established an in-house creative agency to fulfill the creative and production needs of Klarna's B2B organization. Developed and implemented strategies for the practical application and adaptation of Klarna's brand to the B2B space. Led the creation of various assets, including copy, design for ads, social media content, case studies, and white papers.

Stockholm, Sweden

Managed B2B content marketing and thought leadership initiatives targeted at the e-commerce industry. Coordinated and executed editorial content marketing initiatives within the organization, utilizing smooth content, copywriting, video production, communications and design. Created various forms of content, including articles, videos, reports, and social.

Stockholm, Sweden

Maintained and developed the global intranet and main communication platform for the Klarna Group, serving over 2000 employees in Europe and the US. Later in this role, I focused more on internal communications support and leadership, creating and distributing communication plans and materials for various levels of the organization.

Stockholm, Sweden

Created and maintained an intranet for use by over 600 employees spread over six markets and ten sites, many of which were outsourced to external companies. Responsible for all internal communications for said department including daily newsletters as well as creating, evaluating and revising processes and routines.

Stockholm

In addition to my role, I have also served as the Acting Incident Manager, successfully resolving larger operational incidents for the department in collaboration with stakeholders from various parts of the company. My responsibilities have included decision-making, coordination, and communication with end consumers and partners during these incidents.

Stockholm, Sweden

Workforce manager for a back office team of approximately 20 colleagues, Responsible for prioritizing work tasks, managing SLAs, and improving processes and routines through regular evaluations and revisions

Stockholm, Sweden

Back office. Processing of incoming and outgoing payments, credit invoices and contracts.

Stockholm, Sweden

Workforce manager for a customer service floor of approximately 50 colleagues, Responsible for prioritizing work tasks, managing SLAs, and improving processes and routines through regular evaluations and revisions

Stockholm, Sweden

Customer service, including handling incoming and outgoing phone calls, emails, and letters for e-commerce customers.