Fallon Cooper Email & Phone Number

• Consistently exceeded performance goals for each quarter on all key metrics. Researched and resolved alerted client accounts for money laundering activities in compliance with BSA guidelines and FinCEN rules while.
• Minimized risk to the firm by monitoring and reviewing account activity for patterns and trends associated with money laundering, OFAC, and fraud
• Reported suspicious and fraudulent activity as required by the firm and our regulators to prevent firm violation fines and penalties
• Restricted accounts and provided notification when clients were identified as traveling and/or attempting monetary activity in restricted countries/territories
• Facilitated on the job learning sessions and training sessions for new to firm employees and employees obtaining new skill sets

Consistently demonstrated empathy and quick problem-solving skills to provide world class customer experience while resolving complex client inquiries real-time.- Established rapport with clients over the phone to create long term relationships with Schwab.- Displayed a high-level of attention to detail in order to adhere to bank policies, procedures and.

Irving, Texas

Monitor and review work of 14 Loan Advisors to ensure it is effective and within Company guidelines. This includes Side by Side coaching, blind monitoring of Loan Advisors, reviewing Quality Assurance, conducting collector performance reviews and formal coaching for Loan Advisors. Handle escalations and voluntary surrender calls. All while giving.

Master Of Arts (Ma), Business/Corporate Communications

Bachelor Of Business Administration (B.B.A.)

Bachelor Of Business Administration - Bba, Marketing