-Manages operations of assigned clinics including staffing, patient care, patient registration and scheduling-Orients and trains staff on functions related to the clinic including practice management system, Electronic Health Record, customer service expectations, payor source, programs, and quality initiatives-Responsible for implementation and evaluation of site performance improvement initiatives including but not limited to access to care, clinical measures and patient experience-Actively monitors schedule management procedures and provider coverage to ensure productivity and timely access to care standards are met -Participates in a monitoring program and procedural requirements for the clinic system; supports compliance, including federal, state, and local rules, regulations, statutes, and applicable laws.-Timely addresses patient complaints and grievances by providing service recovery -Oversees the monitoring of revenues and expenditures and submits required fiscal reports to Ambulatory Care Fiscal Department-Hires and directs staff to provide quality service to residents of the community; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training; promotes cooperative team efforts among staff-Works closely with management team, including Medical Director, to ensure consistency in communication and standardization of practice

-Serves as camp counselor one week per year at summer camp for children who have been hospitalized with burn injuries-Mentors campers, provides emotional support and engages in activites to build self-esteem-Assists with camp activities including swimming, fishing, boating, ropes challenge course, horseback riding, sports, arts and crafts and water games

Assisted with all aspects of operations including administrative, business and clinical for the Southeast Dallas Health Center.- Assisted in the development of clinic annual budgets to secure necessary funding to carry out established goals and objections- Analyzed critical operations and the design of work processes and work flows and implemented appropriate changes to improve effectiveness, productivity and efficiency- Effectively managed facility including renovations, capital repairs and environmental safety- Assisted with the prioritization of initiatives and the development, implementation, monitoring and communication of annual goals, objectives, budgets and expected performance standards-Assisted with clinic performance improvement projects- Managed patient concerns and provides guidance for navigating through Parkland’s healthcare system- Selected, trained, motivated, supervised and evaluated assigned staff to ensure maximum utilization of individual and group capabilities and ensure staff receives opportunities to advance their knowledge

Completed departmental rotations and administrative projects with executive staff to support hospital operations.-Utilized basic operational and management skills in hospital disaster management including hospital relocation planning-Assisted with new hospital move planning and move operations along with system recovery post move-Analyzed patient satisfaction data and identified opportunities for improvement-Maintained knowledge of regulations and guidelines to promote adherence with applicable laws and accreditation agency requirements-Analyzed work processes and workflows and implemented appropriate changes to improve work effectiveness, productivity, and efficiency-Assisted in development of capital budget and prepared productivity reports

Assisted Community Relations department in promoting the grand opening of the New Parkland hospital by serving as a Volunteer Coordinator and preparing for community events.-Promoted the new healthcare facility, perform data mining , and increase public health awareness throughout Dallas county-Assisted Young Professionals for Parkland group by compiling information for the executive committee, planning group events, and communicating the importance of volunteerism-Maintained database of community constituents, assist in developing community relations and marketing campaigns, and create collateral materials to promote Parkland services and outreach activities

-Develop/modify mentor and mentee applications-Create calendar of events for program including interviews, orientation, networking event and closing ceremony-Plan program events including venue selection, catering selection and event activities-Solicit sponsorship for program-Update documents as needed on chapter’s shared drive-Advertise program at chapter events, chapter newsletter, website and social media, etc.-Promote the mentorship program to local MHA/MBA programs-Recruit mentors and mentees-Review applications and resumes-Interview mentees-Match mentors and mentees-Facilitate feedback with program participants-Conduct end of year program survey

-Assisted with program planning, advertisement and program improvement activities-Interviewed mentees and participates in mentor-mentee matching-Updated documents and contacts regional MHA program directors for mentee recruiting-Advertised program at ACHENTX events to recruit mentors and mentees-Served on various subcommittees since 2016-Participated as a mentee in 2015

Process Engineer • Raytheon Company, Dallas, TXThe use of Lean/Six Sigma tools, adherence to International Organization for Standardization (ISO) requirements, and the training and certification of employees are necessary to educate employees and promote improvements in not only Engineering but also in the delivery of healthcare. -Provided engineering and quality assurance support for the assembly and process development of highly complex aerospace products-Performed Electrostatic Discharge (ESD) and cleanroom verifications -Created Process Engineering reports to detail testing techniques, equipment, results, conclusions and continuous auditing methods of new processesAnalytical Chemist • Raytheon Company, El Segundo, CAAs a healthcare professional, analytical thinking; process development; and detailed technical writing skills obtained while employed as a Chemist will be valuable in various subdivisions within the industry. -Utilized analytical chemistry techniques such as Non-Volatile Residue (NVR) analysis and Fourier Transform Infra-Red (FTIR) - reflection, transmission and diamond cell methods-Produced laser Q-switch film Management Assistant Sr. • Raytheon Company, El Segundo, CAAttended executive level meetings and observed the decision making processes for resource allocations, strategy development, contracts, and proposals while recording action items and moderating the meetings. This position also required organization, prioritization, scheduling, and supply replenishment. The skills developed in this role are assets that can be utilized in the operational segment of the healthcare industry. -Provided administrative support for leadership team -Maintained employee personnel files and submitted human resource change requests -Supported Chief Learning Officer, scheduled training courses, coordinated production of course materials, and served as point-of-contact for instructors

The administrative and human resources support provided to staff and management required ethical considerations, confidentiality, attention to detail, and conflict resolution which are also imperative in the healthcare industry when providing healthcare services.-Provided administrative and Human Resources support to office employees and Division Manager including new hire orientation and explanation of benefits-Prepared travel expense reports, accounts payable requests and labor corrections-Assisted with budget planning and balanced the general ledger