Fallon Dunagan Email & Phone Number

United States

Remote

- Owned the design, development, implementation, and revision of courses and programs for a variety of audiences and delivery types, including classroom based, online self-paced, and blended.- Created effective e-learnings and facilitator guides to help grow and scale both Global Support and Success teams.- Implemented and managed an LMS for the entire Global Support organization.- Worked cross functionally with stakeholders and subject matter experts through the collaborative design process, liaising with product managers and stakeholders to ensure effective design, development, and implementation.- Developed, and launched weekly e-learning related to ongoing process and product changes within the Global Support organization.

Palo Alto, Ca

San Francisco Bay Area

- Responsibly and safely operated vehicles in Self- Driving mode, while simultaneously observing the cars behaviors and reactions for data collection purposes.-Data collection was my number one priority! I achieved this by recording my observations, initiating tests and procedures, and completing reports for the engineering department.- Top flight ambassador to the public for Uber’s self-driving technology, always promoting and encouraging conversations with the public about the technology and its progress!

Palo Alto, California

- Quickly and efficiently identified and resolved issues related to all customer, driver and merchant support issues.- Utilized my analytical and problem solving skills to improve the work flows and day to day processes utilized by the entire support department.- QA specialist responsible for analyzing colleagues work performance and skills to ensure that everyone is working above the desired skill level.- Took on a special project investigating, and either denying or clearing driver applicant’s backgrounds via Checkr.

Mountain View, Ca

- Responsible for overseeing daily operations in store for Google Shopping Express' same day delivery service.- Prepare daily game plans for my in store team to ensure that everyone is being utilized efficiently and all aspects of operations are always effectively covered by staff. - Daily collaboration and management within a team environment to improve operations and efficiency while maintaining high quality standards to ensure the customers’ orders are handled with the utmost care throughout all stages of operations.- Utilize continuous email communication, SOP’s and team meetings to stay updated on changes, improvements and new developments to the program.

- Anticipate needs of employer and provide assistance in all aspects of business, regular duties include filing, scheduling, organizing, entering payments into QuickBooks, and preparing bank deposits.- Responsible for preparing all equipment and supply orders, as well as basic inventory of all critical merchandise.- Maintain friendly and professional presence at the front desk, while answering phones, providing excellent customer service, handling all transactions and customer orders, and providing prospective clients with information.- Responsible for all creative services to business including; social networking duties, seasonal newsletters, flyer and invitation designs, and event planning.

Design Studies

Associate Of Arts Degree, Visual Communications

courses include: - Rendering & Advanced Digital Imaging - Fashion Styling - Visual Presentation - Materials & Props - Marketing Events.